HR Coordinator in Thetford

Position Title: HR Coordinator

Reports to: Group HR Manager

Position Summary

Working closely with the HR Advisors and wider People Services team, the HR Coordinator will provide support across the full employee lifecycle, with a particular focus on Employee Relations administration, case management, HR compliance, HR systems and people administration.

The role will play a key part in supporting managers and employees with people-related matters, ensuring a professional, timely and customer-focused HR service whilst providing an excellent opportunity to develop a career within Human Resources.

This role is designed to provide significant exposure to:

• Employee Relations case management
• Workplace investigations
• Employment law and HR best practice
• Absence and performance management
• HR systems and people analytics
• The full employee lifecycle

The position provides a clear development pathway towards an HR Advisor role, supported by hands-on exposure to multiple, complex Employee Relations matters, and operational HR responsibilities.

Employee Relations

• Act as a first point of contact for HR and Employee Relations queries from managers and employees.
• Respond to queries relating to absence, sickness, disciplinary, grievance, appeals and other people matters.
• Provide guidance on straightforward HR and Employee Relations matters within agreed procedures.
• Support managers by signposting policies, guidance and employee relations processes.
• Monitor active Employee Relations cases, ensuring key actions, review dates and deadlines are managed effectively.
• Prepare employee relations documentation including invitations, outcome letters, meeting packs and supporting correspondence.
• Coordinate Employee Relations meetings including investigations, welfare meetings, disciplinary hearings, grievances and appeals.
• Monitor Employee Relations trends and employee concerns, identifying themes and escalating potential risks appropriately.
• Maintain accurate and confidential employee records, HR documentation and Employee Relations case files.
• Support HR Advisors with escalated cases across the Group.

HR Administration

• Support right-to-work checks and ensure compliance records are accurately maintained.
• Prepare contracts of employment, contractual amendments and employment-related correspondence.
• Process employee lifecycle changes including promotions, salary reviews, transfers and changes to working arrangements.
• Support employee engagement, wellbeing and retention initiatives.
• Ensure all employees receive a professional and consistent HR experience.
• Support the People Services department and wider central functions with ad hoc administrative and project work as required.

Person Specification

• Previous experience within an HR Administrator, HR Assistant, People Services or HR support position.
• Experience supporting Employee Relations cases.
• Understanding of HR processes and Employee Relations principles.
• Experience maintaining records and centralised systems.
• Experience within healthcare, recruitment or similar service-led sectors.
• Professional, approachable and people-focused.
• Ability to maintain confidentiality and exercise discretion.
• Ability to manage multiple priorities and deadlines.
• Ability to work effectively on both an independent and collaborative basis.
• Ability to communicate effectively both verbally and in writing with stakeholders at all levels.