Operations Administrator
Are you an organised and proactive administrator with experience managing customer orders, supplier relationships and operational processes?
We're looking for an experienced Operations Administrator to join a busy and growing team. This is a varied role where you'll manage orders from receipt through to delivery, working closely with customers, suppliers and internal teams to ensure a smooth and efficient service.
Key Responsibilities
- Processing and managing customer orders
- Liaising with customers regarding orders, deliveries and queries
- Coordinating with suppliers to monitor production and delivery schedules
- Managing quote approvals and associated documentation
- Maintaining accurate records across business systems and CRM platforms
- Monitoring order progress and resolving issues proactively
- Working closely with Operations and Sales teams to ensure excellent customer service
About You
You'll have previous experience in a role such as:
- Operations Administrator
- Sales Administrator
- Customer Service Administrator
- Supply Chain Coordinator
You'll also have:
- Strong organisational and communication skills
- Experience dealing directly with customers and suppliers
- Excellent attention to detail
- The ability to manage multiple priorities simultaneously
- Confidence using CRM, ERP or business management systems
- A proactive, solutions-focused approach
- Customer complaints or non-conformance handling
This role would suit someone who enjoys taking ownership, building strong relationships with customers and suppliers, and playing a central role in keeping operations running smoothly.
Operations Administrator in Royston employer: Hales Group Careers
Hales Group is an excellent employer for MET Technicians, offering a supportive work culture that prioritises high-quality workmanship and exceptional customer service. Located in Norfolk, employees benefit from a permanent position with competitive salaries, a Monday to Friday schedule, and opportunities for professional growth within a growing business. Join a team that values your skills and dedication while providing a rewarding environment for career advancement.
