At a Glance
- Tasks: Coordinate projects, manage client relationships, and ensure smooth service delivery.
- Company: Growing organisation specialising in HR and workplace services across the UK.
- Benefits: Competitive salary, hybrid working, 28 days holiday, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and professional development.
- Why this job: Join a supportive team and make a real impact in client success.
- Qualifications: Experience in administration or project coordination with strong communication skills.
The predicted salary is between 27000 - 30000 £ per year.
Location: Bassingbourn, Cambridgeshire
Salary: £27,000 to £30,000 depending on experience
Hours: Full-time, permanent
Hybrid Working: Work from home on Mondays and Fridays
The Opportunity
I'm recruiting for a Customer Success Officer to join a growing organisation that provides specialist HR, employee relations and workplace services to businesses across the UK. This is a varied and fast-paced coordination role where you will act as an important link between clients, service providers and internal teams. You will help ensure that projects are set up correctly, communication runs smoothly and services are delivered to a consistently high standard. It would suit someone with strong administration or project coordination experience who enjoys building relationships, managing multiple priorities and taking ownership of their work.
Key Responsibilities
- Acting as a main point of contact for clients and new service referrals
- Setting up and coordinating new projects from initial instruction through to completion
- Creating and maintaining project folders, CRM records and internal documentation
- Coordinating dates, meetings and venues with clients and service providers
- Allocating work and monitoring availability to support effective service delivery
- Liaising with clients to ensure work is scheduled promptly
- Keeping relevant stakeholders updated on any changes or developments
- Ensuring everyone has the correct documentation throughout each project
- Managing follow-up meetings, surveys and client feedback
- Monitoring active cases and highlighting any potential delivery issues
- Supporting client reporting and collating key performance information
- Monitoring budgets and purchase order limits, escalating concerns when required
- Raising sales invoices and checking supplier invoices against timesheets
- Liaising with the Finance team during project set-up and completion
- Maintaining accurate client and project information within Salesforce and other CRM systems
- Managing sensitive and confidential data appropriately
- Supporting general enquiries and contributing to the smooth day-to-day running of the team
The role also involves maintaining accurate CRM information, supporting reporting, monitoring service delivery and liaising with Finance regarding invoices and project administration.
What I'm Looking For
- Ideally, at least two years' experience within business-to-business administration, customer service, service delivery or project coordination
- Excellent written and verbal communication skills
- Strong attention to detail and a highly organised approach
- Confidence communicating with clients and stakeholders at all levels
- The ability to manage several projects and priorities at the same time
- A proactive, self-motivated and dependable working style
- Comfortable working within a busy, fast-paced team environment
- Good Microsoft Word, Excel and PowerPoint skills
- Previous experience using Salesforce or another CRM system would be helpful, but is not essential
- A professional approach to handling confidential information
These requirements have been adapted from the original person specification, which prioritises business-to-business service administration, communication, Microsoft Office skills, attention to detail and confidence working with stakeholders.
What's on Offer
- Salary of £27,000 to £30,000 depending on experience
- Hybrid working, with Mondays and Fridays from home
- 28 days' holiday including bank holidays
- Holiday allowance increasing with length of service
- Christmas shutdown
- Supportive and collaborative team environment
- Opportunity to develop within a growing organisation
Interested? If you're an organised and confident administrator who enjoys working with clients, coordinating projects and keeping everything running smoothly behind the scenes, I'd love to hear from you. Please apply with your CV or contact me directly for a confidential conversation about the role.
Customer Success Coordinator in Royston employer: Hales Group Careers
Hales Group is an excellent employer for MET Technicians, offering a supportive work culture that prioritises high-quality workmanship and exceptional customer service. Located in Norfolk, employees benefit from a permanent position with competitive salaries, a Monday to Friday schedule, and opportunities for professional growth within a growing business. Join a team that values your skills and dedication while providing a rewarding environment for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Coordinator in Royston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hales Group Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hales Group Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Coordinator in Royston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hales Group Careers:Your cover letter is your chance to shine! Tell us why you want to work at Hales Group Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hales Group Careers!
How to prepare for a job interview at Hales Group Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
