Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and optimise global business processes for a world-class consumer health company.
- Company: Join Haleon, a purpose-driven leader in everyday health.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Make a real impact on health for millions while driving innovation.
- Qualifications: Strong communication skills and a collaborative mindset are essential.
- Other info: Dynamic environment with a focus on continuous improvement and digital transformation.
The predicted salary is between 36000 - 60000 £ per year.
Welcome to Haleon. We are a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we have grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
About The Role
The Business Process Owner: LEAD TO CASH plays a critical role in ensuring Haleon's enterprise processes are designed, governed, and operated in a consistent, scalable, and future-fit way. The BPO is the enterprise-wide owner of an end-to-end global business process and is responsible for its design, governance, performance, continuous improvement, and adoption across all functions and markets. This role sits at the centre of Haleon's transformation – ensuring our processes evolve from legacy, fragmented ways of working into integrated, standardised, and digitally enabled ways of working unlock capacity across the organization, align to strategy, maintain compliance, and operational excellence in support of the growth agenda. The BPO acts as an informed decision-maker for the enterprise, breaking down functional silos and ensuring process choices are made for the good of the whole organization. BPOs safeguard Haleon's process excellence and are essential to delivering scalable, digital, globally aligned operations for the future.
Key Responsibilities:
- Lead Generation
- Lead Management
- Sales
- Order Management
- Invoicing and Payment Collection
Business Process Owner End-to-End Process Ownership
- Own the global design, standards, governance, and documentation for the E2E process.
- Define and maintain global process maps, decision rights, controls, and policies.
- Ensure process consistency, quality, and compliance across markets and functions.
Process Design & Transformation Leadership
- Lead process design / continuous improvement activities across all phases of Enterprise Transformation (Design, Build, Test, Deployment, Sustain).
- Serve as the design authority for the process.
- Act as the guardian of the global template during deployment waves and ensure alignment with S/4HANA design principles.
- Partner with Technology, Data, and other process owners to ensure integrated, coherent designs.
Governance & Decision-Making
- Resolve cross-functional process issues, conflicts, and dependencies.
- Minimise deviations to global standards and ensure adherence to governance frameworks.
- Define process KPIs, controls, and continuous improvement mechanisms.
Cross-Functional Collaboration
- Partner with Business Process Sponsors, Process Experts, Local Process Experts, and Functional Leaders to embed and sustain process changes.
- Ensure effective integration across interconnected processes (e.g., L2C S2P R2D).
- Collaborate closely with Data, Digital & Tech, Architecture, Testing, and Change teams.
Change Leadership & Adoption
- Lead global change impact assessments for the process.
- Define training, communication, and readiness needs.
- Champion simplification, standardisation, and a "One Haleon" approach to process adoption.
Continuous Improvement & Innovation
- Monitor process performance and identify opportunities for improvement, simplification, automation, and digitisation.
- Use data and insights to refine and enhance the process in BAU.
- Ensure the process continues to evolve to support Haleon's long-term strategy.
Profile & Experience
- Ability to align process with business objectives and drive continuous improvement.
- Enterprise-first mindset; makes decisions for the good of the whole organization.
- High levels of influence, credibility, and presence with senior stakeholders.
- Strong judgement and ability to navigate complexity and ambiguity.
- Collaborative and able to align diverse groups behind a shared direction.
- Comfortable operating in dynamic, fast-paced environments with evolving requirements.
- Skilled in change leadership, process adoption, and cross-market stakeholder engagement.
- Understanding how process design connects to data, systems, controls, and integration points.
- Able to work effectively with technology and data teams to ensure alignment and feasibility.
- Strong communicator with clarity, influence, and empathy.
- Highly organised and able to manage competing priorities.
- Resilient, adaptable, solutions-oriented.
Equal Opportunities: Haleon is committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It's important to us that Haleon is a place where all our employees feel they truly belong.
Adjustment or Accommodations Request: If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We'll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
Global Business Process Owner: Lead to Cash in London employer: Haleon
Contact Detail:
Haleon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Business Process Owner: Lead to Cash in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Haleon. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by understanding Haleon's mission and values. Show how your skills align with their purpose of improving everyday health – it’ll make you stand out!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience fits into the Lead to Cash process. Highlight your ability to drive continuous improvement and collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Haleon team.
We think you need these skills to ace Global Business Process Owner: Lead to Cash in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that align with the Global Business Process Owner role. Highlight your understanding of end-to-end processes and how you've driven continuous improvement in past roles.
Showcase Your Collaborative Spirit: We love teamwork at Haleon! In your application, emphasise your ability to work across different functions and markets. Share examples of how you've successfully collaborated with diverse teams to achieve common goals.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to convey your ideas and experiences, making it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website. This ensures that your application is processed correctly and gives you the best chance of being noticed by our recruitment team!
How to prepare for a job interview at Haleon
✨Understand the Lead to Cash Process
Before your interview, make sure you have a solid grasp of the Lead to Cash process. Familiarise yourself with each stage, from lead generation to invoicing and payment collection. This will not only show your knowledge but also demonstrate your commitment to understanding Haleon's operations.
✨Showcase Your Change Leadership Skills
Haleon is looking for someone who can lead change effectively. Prepare examples from your past experiences where you've successfully managed change or improved processes. Highlight your ability to collaborate with diverse teams and how you’ve driven adoption of new processes.
✨Emphasise Cross-Functional Collaboration
The role requires working closely with various stakeholders. Be ready to discuss how you've previously navigated cross-functional relationships. Share specific instances where you resolved conflicts or aligned different teams towards a common goal, showcasing your collaborative spirit.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and judgement in complex situations. Think about potential challenges in the Lead to Cash process and how you would address them. This will help you demonstrate your enterprise-first mindset and ability to make decisions for the greater good.
