Global Business Process Owner: Forecast to Fill

Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands – including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

This is an exciting time to join us and help shape the future. It’s an opportunity to be part of something special.

About the Role

The Business Process Owner: FORECAST TO FILL plays a critical role in ensuring Haleon’s enterprise processes are designed, governed, and operated in a consistent, scalable, and future fit way. The BPO is the enterprise-wide owner of an end to end (E2E) global business process and is responsible for its design, governance, performance, continuous improvement, and adoption across all functions and markets.

This role sits at the centre of Haleon’s transformation — ensuring our processes evolve from legacy, fragmented ways of working into integrated, standardised, and digitally enabled ways of working unlock capacity across the organization, align to strategy, maintain compliance, and operational excellence in support of the growth agenda. The BPO acts as an informed decision-maker for the enterprise, breaking down functional silos and ensuring process choices are made for the good of the whole organisation. BPOs safeguard Haleon’s process excellence and are essential to delivering scalable, digital, globally aligned operations for the future.

Key Responsibilities: FORECAST TO FILL

• Process expertise in Supply Planning, Inventory Management, Production Scheduling, Warehouse Distribution, Order Fulfillment.

Key Responsibilities: Business Process Owner

• End-to-End Process Ownership - Own the global design, standards, governance, and documentation for the E2E process. Define and maintain global process maps, decision rights, controls, and policies. Ensure process consistency, quality, and compliance across markets and functions.
• Process Design & Transformation Leadership - Lead process design / continuous improvement activities across all phases of Enterprise Transformation (Design, Build, Test, Deployment, Sustain). Serve as the design authority for the process. Act as the guardian of the global template during deployment waves and ensure alignment with S/4HANA design principles. Partner with Technology, Data, and other process owners to ensure integrated, coherent designs.
• Governance & Decision-Making - Resolve cross-functional process issues, conflicts, and dependencies. Minimise deviations to global standards and ensure adherence to governance frameworks. Define process KPIs, controls, and continuous improvement mechanisms.
• Cross-Functional Collaboration - Partner with Business Process Sponsors, Process Experts, Local Process Experts, and Functional Leaders to embed and sustain process changes. Ensure effective integration across interconnected processes (e.g., L2C, S2P, R2D). Collaborate closely with Data, Digital & Tech, Architecture, Testing, and Change teams.
• Change Leadership & Adoption - Lead global change impact assessments for the process. Define training, communication, and readiness needs. Champion simplification, standardisation, and a “One Haleon” approach to process adoption.
• Continuous Improvement & Innovation - Monitor process performance and identify opportunities for improvement, simplification, automation, and digitisation. Use data and insights to refine and enhance the process in BAU. Ensure the process continues to evolve to support Haleon’s long-term strategy.

Profile & Experience

• Ability to align process with business objectives and drive continuous improvement.
• Enterprise-first mindset; makes decisions for the good of the whole organisation.
• High levels of influence, credibility, and presence with senior stakeholders.
• Strong judgement and ability to navigate complexity and ambiguity.
• Collaborative and able to align diverse groups behind a shared direction.
• Comfortable operating in dynamic, fast-paced environments with evolving requirements.
• Skilled in change leadership, process adoption, and cross-market stakeholder engagement.
• Understanding how process design connects to data, systems, controls, and integration points.
• Able to work effectively with technology and data teams to ensure alignment and feasibility.
• Not required to be a technical expert but must be a strong partner to Digital & Tech teams.
• Strong communicator with clarity, influence, and empathy.
• Highly organised and able to manage competing priorities.
• Resilient, adaptable, solutions-oriented.

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.