Senior Customer Business Manager

Welcome to Haleon.

We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions.

In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.

Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories.

What sets us apart is our unique blend of deep human understanding and trusted science.

Now it’s time to fully realise the full potential of our business and our people.

We do this through our Win as One strategy.

It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do.

It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

• Senior Customer Business Manager
• Job Purpose
• The Senior Customer Business Manager leads the growth agenda for assigned customers, shaping Joint Business Plans (JBPs) and commercial priorities to deliver sustainable, profitable growth
• The role acts as a trusted advisor to customers and internal stakeholders building relationships and driving our joint growth agendas through leading execution across our Healthcare & Oral Care portfolios
• We are looking for candidates for a variety of roles including Digital Commerce and Grocery.

Key Responsibilities

• Strategic Planning
• Develop and deliver customer and category strategies that create long-term, sustainable growth across key measures (e. g., sales, share, profit and cash)
• Identify and deploy growth levers to deliver consumption, share and penetration for both the customer and Haleon brands, and deliver the P&L (NS, GM & OP, cash flow) by partnering across functions to develop and execute the agreed plans.
• Customer Partnership
• Build relationships with key customer stakeholders and use insight-led selling to influence decisions across the relevant categories.
• Make category recommendations on range, distribution, availability, space, promotions and new product development (NPD), across both in-store and online execution.
• Financial Management
• To build a range of P&L's in order to understand the shape and profitability of the business and identify opportunities for future growth.
• To build and develop a robust commercial calendar that delivers both against GSK and customer needs.
• Responsible for development and implementation of JBPs including the NRM execution and delivery of our commercial growth framework.
• Continuous Improvement
• Continuously challenge standard practices, test new ideas and take in-year course-correction actions as required (within strategic guidelines defined with the Net Revenue team).
• Deliver defined business priorities with clear focus on execution and responsibility to influence and adapt plans in response to evolving business conditions and strategy changes.
• Play an active role in the commercial Haleon community supporting the performance and development of the business.
• Basic Qualifications
• Bachelor's degree in Business, Commerce, Marketing, Digital or a related discipline, or equivalent commercial experience.
• Extensive experience in Digital Commerce, e Commerce, Omnichannel Sales or Key Account Management, ideally within FMCG, Consumer Health or Retail.
• Proven track record leading complex digital customer relationships and shaping Joint Business Plans.
• Strong commercial acumen, with experience owning sales targets, investment decisions and growth trade-offs.
• Deep understanding of online retail dynamics and the digital path to purchase.
• Demonstrated ability to influence and challenge senior internal and external stakeholders.
• Strong analytical capability with the ability to translate insights into strategic and commercial action.
• Preferred Qualifications
• Experience leading large, complex or strategic digital commerce accounts.
• Exposure to regional or multi-market digital commerce responsibilities.
• Experience partnering with retailer media networks or leading joint digital activation strategies.
• Familiarity with digital shelf analytics, e Commerce performance tools and advanced reporting.
• Strong curiosity for evolving digital commerce trends, shopper behaviour and new online retail models.
• Job Posting End Date 2026-09-01
• Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day.

It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected - all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.

It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary.

This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.

The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

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