Third Party Quality Oversight Manager in London

The Third Party Quality Oversight Manager is accountable for providing independent, end‑to‑end quality oversight and assurance of the external third‑party base, including material suppliers, contract manufacturers, and logistics service providers.

Key Responsibilities

• Third Party Quality Oversight & Governance
  • Provide independent, end‑to‑end quality oversight and assurance of external third parties, ensuring compliance with applicable GMP/GDP regulations, regulatory authority expectations, and internal quality standards.
  • Establish, maintain, and continuously enhance third party quality governance frameworks, ensuring a consistent, standardised, and risk‑based approach to oversight across the external network.
  • Act as the independent Quality authority for third party compliance decisions, providing objective, evidence‑based judgments free from commercial, supply, or operational influence.
  • Define and maintain clear governance boundaries between site‑owned supplier management activities and central Quality oversight, ensuring effective assurance while avoiding duplication, ambiguity, or gaps in accountability.
• Auditing & Qualification
  • Develop and execute risk‑based GMP/GDP audit strategies for third parties, including routine, qualification, re‑qualification, and for‑cause audits, aligned with regulatory risk, business criticality, and performance history.
  • Lead and manage the end‑to‑end audit lifecycle, including audit planning, execution, reporting, follow‑up, and closure, ensuring consistency, robustness, and inspection readiness.
  • Own and govern third party qualification and re‑qualification outcomes, including approval recommendations, conditional approvals, remediation requirements, and escalation of high‑risk or non‑compliant partners.
  • Ensure audit execution and documentation are inspection‑ready, evidence‑based, and defensible, aligned with regulatory expectations and internal Quality governance standards.
  • Act as a Lead Auditor and contribute to audit capability building, mentoring, and continuous improvement of audit practices where required.
• Risk‑Based Oversight & Performance Monitoring
  • Design, implement, and continuously refine risk‑based oversight models, integrating audit outcomes, quality performance indicators, deviation and CAPA trends, complaints, recalls, and relevant external intelligence.
  • Proactively identify, assess, and escalate systemic quality, compliance, and supply risks arising from third party activities, ensuring timely visibility and informed decision‑making.
  • Provide clear, concise, and data‑driven reporting on third party quality performance, risk trends, and audit outcomes to Quality Governance forums and senior leadership.
  • Support enterprise‑level third party risk management, enabling transparent, evidence‑based decisions regarding supplier selection, continuation, remediation, or disengagement.
• CAPA & Continuous Improvement
  • Provide independent Quality oversight of CAPA management arising from third party audits, inspections, and quality issues, including assessment, approval, prioritisation, and effectiveness verification.
  • Ensure CAPAs are root‑cause driven, proportionate to risk, sustainable, and measurable, with timely implementation and demonstrable effectiveness.
  • Drive continuous improvement of third party oversight processes, audit methodologies, governance standards, and supporting tools to strengthen compliance and operational robustness.
• Cross‑Functional Partnership
  • Partner with Procurement, Supply Chain, Site Quality, Operations, and other key stakeholders to establish and maintain robust, transparent, and effective external quality assurance models.
  • Support the definition and reinforcement of clear roles, responsibilities, and accountability models across central and site‑level teams for third party quality management.
  • Act as a trusted Quality partner, providing expert guidance, constructive challenge, and influence to support compliant, risk‑based business decisions across the external supply network.

Qualifications & Skills

• Bachelor’s degree in a scientific, quality, or related technical discipline, or equivalent professional experience.
• 5–8 years’ experience in manufacturing and supply environments, with progressive responsibility across quality systems, compliance oversight, and external partner management.
• Proven experience in third party quality oversight, including suppliers, contract manufacturers, and logistics service providers, covering qualification, ongoing assurance, and performance monitoring.
• Hands‑on experience in planning, leading, and managing GMP/GDP audits, including routine, risk‑based, qualification, re‑qualification, and for‑cause audits, with direct accountability for outcomes and follow‑up.
• Experience applying risk‑based quality principles to integrate regulatory expectations, business risk, and performance data, with demonstrated ability to identify, assess, and elevate quality and compliance risks to senior leadership.
• Established experience influencing and partnering with cross‑functional stakeholders without direct line management responsibility.
• Experience communicating complex quality risks, audit outcomes, and compliance issues clearly and confidently to senior leadership and Quality Governance forums.
• Strong, working knowledge of GMP/GDP requirements and regulatory inspection expectations across external manufacturing and supply operations.
• Trained Lead Auditor (or equivalent recognised auditing qualification), with the ability to exercise sound professional judgement during audits and compliance assessments.
• Ability to analyse audit findings, compliance data, and quality performance indicators, identify trends, and apply insights to risk‑based oversight and decision‑making.
• Ability to operate with independence, integrity, and confidence as a Quality authority, providing objective challenge and recommendations in complex or high‑pressure situations.
• Structured, detail‑oriented, and inspection‑ready mindset, with consistent focus on documentation quality, traceability, and defensibility of decisions.
• Strong stakeholder management and influencing skills, able to build credibility and trust while providing robust Quality challenge across organisational boundaries.
• Clear and concise communicator, capable of preparing evidence‑based reports, summaries, and presentations for governance and senior leadership audiences.
• Proficient in MS Word, Excel, and PowerPoint; experience with enterprise systems such as Veeva or ERP platforms is desirable.

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.