Delivery Governance Manager in London

Background and Context

Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.

Investment Effectiveness – deploying capital against the highest‑value opportunities

Go‑to‑Market & Pharmacy Transformation – modernising commercial execution and elevating the pharmacy channel

Salesforce of the Future – equipping field teams with next‑generation tools, insights, and digital capabilities

Digital Experiences – enabling seamless, personalised engagement across customer and patient touchpoints

Role Description

The Delivery Governance Manager is a key role within the Commercial Digital Services Value Pool, operating as part of the Digital & Technology function. This position is responsible for establishing and maintaining strong governance, transparency, and portfolio control across a complex and evolving delivery landscape. Working closely with delivery teams and the Portfolio Centre of Excellence (CoE), the Delivery Governance Manager ensures that all Commercial Digital Services initiatives are aligned to enterprise governance standards while still supporting agile, fast‑paced delivery. The role plays a central part in providing visibility of performance, managing risks and dependencies, embedding delivery discipline, and driving continuous improvement across the portfolio. This role is ideal for someone with strong PMO, governance, or delivery oversight experience who can operate confidently in a global matrix environment.

Key Responsibilities

• Governance Frameworks & Standards: Define, implement, and maintain delivery governance frameworks, ensuring consistency and quality across the value pool’s digital programme portfolio. Develop standards, templates, and processes covering planning, reporting, risk management, dependency tracking, and change control. Ensure governance structures align with enterprise standards while enabling agility, flexibility, and rapid iteration.
• Portfolio Reporting & Insights: Develop and manage reporting dashboards that provide clear and timely visibility of delivery progress, risks, financials, and key performance indicators. Consolidate inputs from product teams, delivery squads, and cross‑functional stakeholders to create executive‑ready reporting packs. Ensure information accuracy, consistency, and data quality across all reporting channels.
• Risk, Issue & Dependency Management: Oversee the identification, documentation, and management of risks, issues, and dependencies across the portfolio. Facilitate proactive mitigation planning, escalation processes, and cross‑team coordination to minimise delivery disruption. Monitor systemic risks and recurring patterns, providing recommendations for structural improvements.
• Governance Forums & Stakeholder Alignment: Support and coordinate governance forums, including steering committees, portfolio reviews, and delivery assurance meetings. Ensure agendas, materials, minutes, and follow‑ups are professionally managed and aligned to decision‑making needs. Serve as a key liaison between delivery teams and the Portfolio CoE, ensuring bi‑directional alignment and adherence to enterprise governance standards.
• Continuous Improvement: Drive continuous improvement across delivery governance practices by identifying areas for simplification, automation, or process enhancement. Facilitate lessons‑learned sessions, retrospectives, and best‑practice sharing across product and delivery teams. Recommend and embed improvements that increase transparency, efficiency, and predictability in delivery execution.

Qualifications & Experience

• Basic Qualifications: Proven experience in PMO, delivery governance, or programme/portfolio oversight roles. Strong reporting and analytical capability, including dashboard creation and data interpretation. Demonstrated ability to manage and influence stakeholders in a global matrix environment. Experience with risk, issue, and dependency management across multi‑workstream programmes.
• Preferred Qualifications: PMO or project management certification (e.g., PMP, Prince2, Agile PM, SAFe). Experience working within a Centre of Excellence (CoE) model or central governance function. Background in regulated industries (e.g., Healthcare, Pharma, Consumer Health, Financial Services). Familiarity with agile delivery methodologies, tooling, and hybrid delivery models.

Location – this role is based in: UK

This job posting closes on: TBC

This position is a grade: 7

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Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees. The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.

Adjustment or Accommodations Request

If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.

Note to candidates

The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.