Global Digital Commerce Capability Manager

Responsibilities

• Subject Matter Expertise: Act as the Digital Commerce Capability subject matter expert within the Capability team and across the enterprise, supporting them to solve their most pressing business challenges and unlock growth opportunities using standardised tools and frameworks.
• Deploy and embed best practice: Support the codification of Digital Commerce best practices and standards and drive the practical application and adoption of these standards across the enterprise.
• Develop and curate capability content: Co-create and manage content for Digital Commerce on our learning platforms, ensuring it remains the go-to source for best practices, case studies, and performance metrics. Develop materials for self-serve learning and quarterly drop-in sessions.
• Support Digital Commerce capability intervention modules: Assist the Director in the development and operational delivery of Digital Commerce intervention modules. This may include facilitating sessions, mentoring participants, and gathering feedback for continuous improvement.
• Drive innovation: Research and analyse emerging trends, technologies (such as AI), and competitive activities within the digital commerce space. Translate these insights into actionable recommendations for process improvements and new ways of working.
• Support the Digital Commerce community of practice: Foster a vibrant community of practice amongst Digital Commerce practitioners across the enterprise. Facilitate knowledge sharing, cross-market collaboration, and the scaling of successful initiatives.

Qualifications

• Essential
• Subject Matter Expertise: Demonstrable experience working across key Digital Commerce channels (omnichannel, pureplay, marketplace, eB2B, etc).
• Digital retail: Hands-on experience with retail media networks and performance marketing levers (e.g., paid search, programmatic display) integral to driving traffic and conversion in an e-commerce environment.
• Capability-building: Demonstrable experience in designing and deploying capability-building programmes, frameworks, or tools within a corporate environment, preferably in a global-to-local operating model.
• Learning programmes: Proven ability to facilitate workshops, lead project-based learning, and manage communities of practice to embed new skills and processes.
• Project management: Experience in managing complex projects with multiple stakeholders, from scoping and planning through to execution and measurement; ability to build strong partnerships at different levels across the organisation.
• Technology: Practical knowledge of the technologies and platforms that underpin the digital commerce ecosystem (e.g. product information management systems, digital asset management systems, analytics suites, etc.).
• Preferred
• Experience designing and running agile experimentation.
• Business Degree.

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.

Equal Opportunities

Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people.