Welcome to Haleon
We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
Background & Portfolio Context
The Commercial Digital Services Value Pool, within Haleon's Digital & Technology function, represents a multi-year enterprise transformation agenda aimed at unlocking £250m+ in commercial value through over £100m of targeted digital investment.
The portfolio is split across two portfolios (commercial excellence and marketing transformation) and covers the following areas in totality:
- Investment Effectiveness - deploying capital against the highest-value opportunities across customer, expert, and consumer / marketing.
- Salesforce of the Future - equipping field teams with next-generation tools, insights and digital capabilities.
- Go-to-Market & Pharmacy Transformation - modernising commercial execution and elevating the pharmacy channel.
- Digital Experiences - enabling seamless, personalised engagement across customer and patient touchpoints to enable marketing transformation.
Role Overview
The Experience Execution Delivery Lead is responsible for the end-to-end delivery of Haleon's digital experience platforms and consumer-facing execution capabilities, ensuring the successful delivery of global websites, personalization solutions, digital experience technologies, and associated platform services.
Working within the Commercial Digital Services Value Pool and in partnership with Product Management, Engineering, Architecture, and Global Marketing teams, the role leads delivery across digital experience products and platforms, ensuring high-quality execution, platform stability, and value realization.
The Experience Execution Delivery Lead orchestrates product teams, engineering squads, service providers, and market stakeholders to deliver scalable, compliant, and high-performing digital experiences that enhance customer engagement and business outcomes.
Key Responsibilities
Experience Delivery Leadership & Ownership
Own end-to-end delivery of the Experience Execution portfolio, including website platforms, digital experience solutions, personalization capabilities, and associated technology products.
Lead delivery across multiple global markets, ensuring alignment with roadmap priorities, engineering capacity, and market requirements.
Oversee integrated delivery plans across product, engineering, architecture, deployment, and operations teams.
Drive successful execution of platform enhancements, releases, migrations, and capability launches.
Platform Delivery & Technical Execution
Lead delivery of website replatforming initiatives and digital experience platform capabilities.
Coordinate engineering teams to ensure delivery quality, performance, resilience, and scalability.
Drive execution of personalization, experimentation, customer experience, and engagement capabilities.
Ensure delivery aligns with enterprise architecture, technical standards, and cybersecurity requirements.
Delivery Excellence & Operational Performance
Ensure programme delivery meets agreed scope, timeline, quality, budget, and regulatory requirements.
Drive adherence to Agile, SAFe, and modern product delivery practices.
Establish delivery metrics and performance reporting to monitor execution effectiveness.
Support transition into support and operational service models following deployment.
Risk, Issue & Dependency Management
Serve as primary escalation point for delivery risks, technical issues, and cross-platform dependencies.
Lead mitigation and recovery planning for critical delivery challenges.
Manage dependencies across CRM, Data, Analytics, Commerce, Content, and Experience technology portfolios.
Strategic Alignment & Value Realisation
Ensure solutions align to digital experience strategy and product roadmaps.
Partner with Product Managers and Value Assurance teams to realise measurable business value.
Support continuous optimisation and enhancement of digital experience capabilities.
Cross-Functional Leadership
Collaborate closely with Product Management, Architecture, Engineering, Marketing, Data, and Operations teams.
Provide delivery visibility, governance updates, and decision support to senior stakeholders.
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