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- Tasks: Handle inbound calls and manage customer queries from homeowners.
- Company: Dynamic recruitment agency in Trafford Park with a focus on customer service.
- Benefits: Earn £14.29 per hour with flexible working hours in a hybrid model.
- Why this job: Perfect for confident communicators who thrive in customer service roles.
- Qualifications: Call centre experience and strong communication skills required.
- Other info: Great opportunity to develop your skills in a supportive environment.
The predicted salary is between 12 - 16 £ per hour.
A recruitment agency is seeking a Customer Service Advisor in Trafford Park. The role involves handling inbound calls from homeowners, managing customer queries, and providing updates while working in a hybrid model (2-3 days in office).
The ideal candidate should have call center experience, be a confident communicator, and capable of managing difficult conversations.
This position offers £14.29 per hour with potential flexibility in working hours, making it a great opportunity for those who excel in customer service.
Home Helpline Advisor – Hybrid Customer Support in Trafford employer: Halecroft Recruitment
Contact Detail:
Halecroft Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Helpline Advisor – Hybrid Customer Support in Trafford
✨Tip Number 1
Practice your phone skills! Since this role is all about handling inbound calls, we recommend doing some mock calls with friends or family. This will help you get comfortable managing customer queries and difficult conversations.
✨Tip Number 2
Show off your call centre experience! When you're chatting with potential employers, make sure to highlight specific examples of how you've successfully handled tough situations in the past. We want to see that you can keep your cool under pressure!
✨Tip Number 3
Be ready to discuss flexibility! Since this job offers potential flexibility in working hours, think about how you can adapt your schedule. We love candidates who can show they're willing to go the extra mile to meet customer needs.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows us you’re serious about landing this awesome opportunity.
We think you need these skills to ace Home Helpline Advisor – Hybrid Customer Support in Trafford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and any relevant customer service skills. We want to see how you’ve handled difficult conversations and managed customer queries in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Home Helpline Advisor role. Share specific examples of your communication skills and how you’ve excelled in customer support.
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice come through, especially when discussing your passion for helping customers and resolving issues.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at Halecroft Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult conversations and provide examples from your past experiences. This will show that you understand the role of a Home Helpline Advisor and can manage customer queries effectively.
✨Familiarise Yourself with Hybrid Work
Since this role involves a hybrid model, think about how you can balance working in the office and remotely. Prepare to discuss your strategies for staying organised and maintaining communication with your team while working from home.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This will not only help you answer better but also show that you value effective communication, which is crucial for a Customer Service Advisor.
✨Prepare Questions for Them
Have a few questions ready to ask the interviewer about the company culture, team dynamics, or specific challenges faced by the team. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
