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For Companies At a Glance
- Tasks: Support homeowners by answering calls and resolving property issues with empathy.
- Company: Join a dynamic team in Trafford Park with a focus on customer service.
- Benefits: Earn £14.29 per hour, enjoy hybrid working, and receive weekly pay.
- Why this job: Make a real difference by helping customers navigate their property concerns.
- Qualifications: Experience in call centres or customer service, with strong communication skills.
- Other info: Flexible hours and opportunities for overtime in a supportive environment.
The predicted salary is between 11 - 17 £ per hour.
We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.
What you’ll be doing:
- Answering inbound calls from homeowners regarding property updates and issues
- Handling high volumes of customer queries with professionalism and patience
- Managing and de-escalating calls from unhappy or concerned clients
- Providing clear and concise updates, logging information accurately
- Learning basic technical knowledge to help guide callers (full training provided)
What we’re looking for:
- Previous experience in a call centre or customer-facing role
- Confident communicator with a calm and composed phone manner
- Able to manage difficult conversations and turn them into positive experiences
- A proactive team player with strong attention to detail
- Comfortable with basic tech and willing to learn on the job
The Details:
- £14.29 per hour (Paid weekly!)
- Location: Trafford Park (2–3 days per week in-office)
- Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)
- Hybrid working after training
If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you.
Home Helpline Advisor in Trafford employer: Halecroft Recruitment
Contact Detail:
Halecroft Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Helpline Advisor in Trafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Trafford Park and their customer service approach. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling challenging calls and demonstrate your calm, empathetic approach.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your previous call centre roles where you turned a difficult conversation into a positive experience. This will highlight your skills and resilience.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. Plus, applying directly shows your enthusiasm and commitment to the role. Don’t miss out on this opportunity!
We think you need these skills to ace Home Helpline Advisor in Trafford
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service or call centre roles. We want to see how you've handled challenging situations and turned them into positive experiences for customers.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to explain your skills and experiences. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills align with what we’re looking for, especially your ability to manage difficult conversations and provide support.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Halecroft Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Home Helpline Advisor. Familiarise yourself with common customer queries and think about how you would handle them. This will show that you're proactive and genuinely interested in the role.
✨Showcase Your Call Centre Experience
Be ready to discuss your previous call centre or customer-facing experience in detail. Prepare specific examples of how you've managed difficult conversations and turned them into positive outcomes. This will demonstrate your ability to handle challenging situations effectively.
✨Practice Empathy and Patience
Since the role requires a calm and empathetic approach, practice responding to hypothetical scenarios where customers are frustrated. Think about how you can de-escalate situations and provide reassurance. This will help you convey your suitability for the role during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
