Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support homeowners by answering calls and resolving property issues with empathy.
- Company: Join a dynamic team in Trafford Park with a focus on customer service.
- Benefits: Earn £14.29 per hour, paid weekly, with hybrid working options.
- Why this job: Make a real difference by helping customers navigate their property concerns.
- Qualifications: Experience in customer service and a calm, confident communication style.
- Other info: Enjoy flexible hours and opportunities for overtime in a supportive environment.
The predicted salary is between 11 - 16 £ per hour.
We’re looking for a confident and resilient Customer Service Advisor to join a team in Trafford Park initially on a temporary, ongoing basis. This role is ideal for someone with call centre experience and a calm, empathetic approach when dealing with challenging or frustrated customers.
What you'll be doing:
- Answering inbound calls from homeowners regarding property updates and issues
- Handling high volumes of customer queries with professionalism and patience
- Managing and de-escalating calls from unhappy or concerned clients
- Providing clear and concise updates, logging information accurately
- Learning basic technical knowledge to help guide callers (full training provided)
What we’re looking for:
- Previous experience in a call centre or customer-facing role
- Confident communicator with a calm and composed phone manner
- Able to manage difficult conversations and turn them into positive experiences
- A proactive team player with strong attention to detail
- Comfortable with basic tech and willing to learn on the job
The Details:
- £14.29 per hour (Paid weekly!)
- Location: Trafford Park (2–3 days per week in-office)
- Hours: 8:00am – 4:00pm standard hours Monday to Friday + overtime (Flexibility to work hours, between 8 am – 6 pm)
- Hybrid working after training
If you’re someone who thrives under pressure and takes pride in supporting customers through their queries, we’d love to hear from you.
Home Helpline Advisor in Trafford Park employer: Halecroft Recruitment
Contact Detail:
Halecroft Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Helpline Advisor in Trafford Park
✨Tip Number 1
Practice your phone skills! Since the role is all about handling calls, grab a friend and do some mock calls. This will help you feel more confident and ready to tackle those tricky conversations.
✨Tip Number 2
Research the company and its values. Knowing what they stand for will not only help you in interviews but also show that you're genuinely interested in being part of their team. Plus, it’ll give you some great talking points!
✨Tip Number 3
Be prepared to share examples from your past experiences. Think of times when you turned a negative customer interaction into a positive one. This will demonstrate your problem-solving skills and calm approach under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Home Helpline Advisor in Trafford Park
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre experience and customer service skills. We want to see how you've handled challenging situations in the past, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Home Helpline Advisor role. Share specific examples of how you've managed difficult conversations and turned them into positive experiences.
Show Off Your Communication Skills: Since this role involves a lot of phone work, make sure your written application reflects your confident communication style. Keep it clear, concise, and professional – just like you would when speaking to a customer!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get all the latest updates from us!
How to prepare for a job interview at Halecroft Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Home Helpline Advisor. Familiarise yourself with common customer queries and issues related to property updates. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Phone Manner
Since this role involves handling calls, practice your phone communication skills. Try role-playing with a friend or family member, focusing on maintaining a calm and empathetic tone, especially when dealing with challenging situations. This will help you feel more confident during the actual interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully managed difficult conversations or turned negative situations into positive outcomes. Highlighting these skills will show that you can handle the pressures of the job and provide excellent customer service.
✨Be Ready to Learn
Since the job requires basic technical knowledge, express your willingness to learn during the interview. Share any previous experiences where you quickly picked up new skills or technologies. This will demonstrate your proactive attitude and adaptability, which are key traits for this role.
