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For Companies At a Glance
- Tasks: Join our team to deliver exceptional customer service and manage orders.
- Company: Be part of a dynamic company focused on growth and teamwork.
- Benefits: Enjoy flexible working hours and a supportive team culture.
- Why this job: This role offers variety and the chance to build long-term relationships.
- Qualifications: 2 years' experience in customer service and strong communication skills required.
- Other info: Office-based role located in Trafford Park with opportunities for collaboration.
The predicted salary is between 24000 - 36000 £ per year.
Due to continued growth, an exciting opportunity has arisen to join a dynamic Customer Services Team. This role is ideal for someone who thrives in a fast-paced environment, enjoys variety, and is passionate about providing outstanding customer service. You’ll be working closely with both customers and internal teams, supporting the full supply chain process and helping to build long-term, trusted relationships.
Key Responsibilities:
- Delivering a proactive and exceptional level of customer service.
- Supporting customer deliveries by processing and tracking customer orders.
- Managing delivery schedules and resolving any order-related issues.
- Providing quotations and cost estimates.
- Handling customer queries and offering effective solutions.
Skills & Experience Required:
- Minimum 2 years’ experience in a similar office-based customer service role.
- Confident communicator with strong interpersonal skills.
- Highly organised with a logical approach to work.
- Comfortable using Microsoft Excel; ERP system experience is a bonus.
- Strong problem-solving and analytical abilities.
- Team-oriented and able to work collaboratively across departments.
Location: Trafford Park (Office Based) (Flexible working hours)
Employment Type: Full Time | Permanent
Ready to make an impact? If you’re an organised, customer-focused individual looking to join a forward-thinking company with a supportive team culture, we’d love to hear from you.
Sales Administrator employer: Halecroft Recruitment
Contact Detail:
Halecroft Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Administrator
✨Tip Number 1
Familiarise yourself with our company culture and values. Understanding what we stand for at StudySmarter will help you align your responses during any interviews, showcasing how you can contribute to our dynamic team.
✨Tip Number 2
Brush up on your customer service skills by reviewing common scenarios you might encounter in this role. Think about how you would handle difficult customer queries or order-related issues, as these examples could come up in discussions.
✨Tip Number 3
Network with current or former employees of StudySmarter if possible. They can provide insights into the interview process and what qualities we value most in a Sales Administrator, giving you an edge over other candidates.
✨Tip Number 4
Prepare questions to ask during your interview that demonstrate your interest in the role and the company. This shows us that you’re proactive and genuinely interested in contributing to our customer service team.
We think you need these skills to ace Sales Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service roles. Emphasise your organisational skills and any experience with Microsoft Excel or ERP systems, as these are key for the Sales Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've successfully managed customer queries or resolved issues in previous roles.
Highlight Relevant Skills: In your application, clearly outline your strong communication and interpersonal skills. Provide examples of how you've worked collaboratively across departments to achieve common goals, as this is important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Halecroft Recruitment
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you provided exceptional customer service. Highlight specific situations where you resolved issues or went above and beyond to meet customer needs.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage your time and prioritise tasks in a fast-paced environment. Consider sharing tools or methods you use to stay organised, especially when handling multiple orders or queries.
✨Familiarise Yourself with Their Products and Services
Research the company’s offerings and be prepared to discuss how you can contribute to their customer service goals. Understanding their supply chain process will show your genuine interest in the role.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you would address them. Be ready to walk through your thought process in resolving customer-related issues during the interview.
