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- Tasks: Support patient care through effective communication and administrative duties in a busy practice.
- Company: Join a supportive team dedicated to high-quality patient care.
- Benefits: Flexible hours, training opportunities, and a friendly work environment.
- Other info: Opportunity for personal and professional development in a dynamic healthcare setting.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: Strong customer service skills and experience in administration required.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has opened up to become part of our experienced, supportive, and hardworking team, committed to delivering high-quality patient care. 27 hours per week, over 3 days (Wednesday, Thursday and Friday) with the possibility of full-time hours including Mondays.
Main duties of the job:
- Communicate effectively with patients, staff and visitors
- Receive, welcome and advise patients, sign posting them where necessary
- Answer telephone enquiries from patients, staff and other external agencies
- Process and distribute incoming and outgoing mail
- Administer new patient registrations and patient deductions
- Unlock/lock premises and maintain security in accordance with Practice protocols
- Attend Practice meetings and staff training as required
- Make appointments and operate the appointment systems as directed
Job responsibilities:
We are seeking a motivated and adaptable administrator to join our busy and friendly team to provide administration and reception support to the practice patients, management, GPs and other health professionals. The successful candidate will support the smooth running of our Practice covering a range of administrative and reception duties. You will have exceptional customer service skills and enjoy assisting our patients as well as liaising with other healthcare professionals. Your versatility and willingness to adapt to the changing needs of the surgery will be crucial along with the ability to work both independently and as a part of our multi-skilled team.
The requirement is that at all times you will contribute to the smooth running of any surgeries/clinics and carry out any other duties necessary to maintain complete efficiency in the running of the administration of the Practice. It is important that a good working relationship is maintained between all surgery staff and attached staff at all times and that you work towards engendering a team approach to the benefit of all. Your standard of work and progress will be reviewed from time to time, and you will be asked to contribute ideas towards the meeting of targets that have been set. Training will be provided, and you may also be required to attend training courses in the future.
Personal/Professional Development:
- Participation in annual appraisals
- Attend staff meetings and staff training as required
Quality:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
- Work effectively with individuals in other agencies to meet patients' needs
- Effectively manage own time, workload and resources
Qualifications:
- Customer services training to a high level
- Proven experience in an administrative role
- Good written and verbal skills
- Ability to maintain communication whilst busy
- Strong organisational skills
- Fun sense of humour
- Team spirited
- Use of SystmOne
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Administrator in Exmouth employer: Haldon House Surgery
Contact Detail:
Haldon House Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator in Exmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare field and let them know you're on the lookout for a Medical Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for administrative roles in healthcare and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for patient care and teamwork shine through. A fun sense of humour can go a long way in making a memorable impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and genuinely interested in joining our supportive team.
We think you need these skills to ace Medical Administrator in Exmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Medical Administrator role. Highlight your relevant experience in administration and customer service, and don’t forget to mention any specific skills that match the job description, like using SystmOne.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to communicate clearly and professionally. Use concise language and check for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Haldon House Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Administrator. Familiarise yourself with tasks like patient communication, appointment systems, and administrative duties. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires exceptional customer service, prepare examples from your past experiences where you've successfully assisted patients or clients. Highlight your ability to communicate effectively, especially under pressure, as this will resonate well with the interviewers.
✨Demonstrate Team Spirit
The job emphasises teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team’s success or helped resolve conflicts, showcasing your adaptability and willingness to support your colleagues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice's culture, training opportunities, and how they measure success in the role. This not only shows your enthusiasm but also helps you determine if the practice is the right fit for you.