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- Tasks: Join our team to provide top-notch admin support and patient care.
- Company: A supportive medical practice dedicated to high-quality patient service.
- Benefits: Flexible hours, training opportunities, and a friendly work environment.
- Other info: Great team spirit and opportunities for personal growth.
- Why this job: Make a real difference in patient care while developing your skills.
- Qualifications: Strong customer service skills and previous admin experience required.
The predicted salary is between 29970 - 36483 £ per year.
An exciting opportunity has opened up to become part of our experienced, supportive, and hardworking team, committed to delivering high-quality patient care. 27 hours per week, over 3 days (Wednesday, Thursday and Friday) with the possibility of full-time hours including Mondays.
Main duties of the job:
- Communicate effectively with patients, staff and visitors
- Receive, welcome and advise patients, sign posting them where necessary
- Answer telephone enquiries from patients, staff and other external agencies
- Process and distribute incoming and outgoing mail
- Administer new patient registrations and patient deductions
- Unlock/lock premises and maintain security in accordance with Practice protocols
- Attend Practice meetings and staff training as required
- Make appointments and operate the appointment systems as directed
Job responsibilities:
We are seeking a motivated and adaptable administrator to join our busy and friendly team to provide administration and reception support to the practice patients, management, GPs and other health professionals. The successful candidate will support the smooth running of our Practice covering a range of administrative and reception duties. You will have exceptional customer service skills and enjoy assisting our patients as well as liaising with other healthcare professionals. Your versatility and willingness to adapt to the changing needs of the surgery will be crucial along with the ability to work both independently and as a part of our multi-skilled team.
The requirement is that at all times you will contribute to the smooth running of any surgeries/clinics and carry out any other duties necessary to maintain complete efficiency in the running of the administration of the Practice. It is important that a good working relationship is maintained between all surgery staff and attached staff at all times and that you work towards engendering a team approach to the benefit of all. Your standard of work and progress will be reviewed from time to time, and you will be asked to contribute ideas towards the meeting of targets that have been set. Training will be provided, and you may also be required to attend training courses in the future.
Personal/Professional Development:
- Participation in annual appraisals
- Attend staff meetings and staff training as required
Quality:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance
- Work effectively with individuals in other agencies to meet patients' needs
- Effectively manage own time, workload and resources
Qualifications:
- Customer services training to a high level
- Proven experience in an administrative role
- Good written and verbal skills
- Ability to maintain communication whilst busy
- Strong organisational skills
- Fun sense of humour
- Team spirited
- Use of SystmOne
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Administrator in Devon employer: Haldon House Surgery
Contact Detail:
Haldon House Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Administrator in Devon
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the medical practice. Understand their values, services, and any recent news. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about examples from your past experiences that highlight your skills and adaptability. We want to see how you can contribute to our friendly team!
✨Tip Number 3
Show off your personality! During the interview, let your fun sense of humour shine through. We’re looking for someone who fits well with our team spirit, so don’t be afraid to be yourself and share a laugh or two!
✨Tip Number 4
Follow up after the interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Medical Administrator in Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Medical Administrator role. Highlight your customer service experience and any administrative roles you've had, as these are key for us.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express why you want to join our team and how your skills can contribute to delivering high-quality patient care. Keep it friendly and professional.
Show Off Your Communication Skills: Since effective communication is crucial in this role, make sure your application showcases your written and verbal skills. Use clear language and a positive tone to demonstrate your ability to connect with patients and staff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Haldon House Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Administrator. Familiarise yourself with tasks like patient communication, appointment systems, and administrative duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position requires exceptional customer service, prepare examples from your past experiences where you've successfully assisted patients or clients. Highlight your ability to communicate effectively, especially under pressure, as this is crucial in a busy practice environment.
✨Demonstrate Team Spirit
The job emphasises teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you contributed to a team’s success or helped resolve conflicts, showcasing your adaptability and willingness to support your colleagues.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the practice's culture, training opportunities, and how they measure success. This not only shows your interest but also helps you determine if the practice is the right fit for you.