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- Tasks: Manage customer orders from start to finish, ensuring satisfaction and timely delivery.
- Company: Haldane Fisher NI is a leading timber and builder's merchant known for innovation and excellence.
- Benefits: Enjoy a competitive salary, performance bonuses, staff discounts, and a structured work-life balance.
- Why this job: Kickstart your career in a supportive environment with opportunities for growth and skill development.
- Qualifications: Strong organisational skills, IT proficiency, and a friendly communication style are essential.
- Other info: Full-time role with Monday to Friday hours and occasional Saturday mornings.
The predicted salary is between 28800 - 43200 £ per year.
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Haldane Fisher are a leading timber and builder’s merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. We wish to recruit a Customer Operations Coordinator to be based at our Head Office in Newry.
We\’re looking for a motivated, customer service driven individual to join our fast-paced Order Management team. This is an ideal opportunity for someone early in their career who\’s keen to build experience in operations, logistics and customer service—with support to grow, learn, and make an impact from day one, building good relationships with customers whilst continually striving to exceed their expectations.
As a Customer Operations Coordinator, you will be at the centre of our order and delivery operations—ensuring customer satisfaction from order placement to successful fulfilment. You’ll collaborate closely with sales, procurement, warehouse, and logistics teams to ensure every order is accurate, timely, and aligned with customer expectations.
Your key responsibilities as Customer Operations Coordinator will include:
- Oversee the full customer order lifecycle—from entry to final delivery
- Act as the primary liaison for customer updates, queries, and issue resolution
- Coordinate with purchasing teams to confirm stock levels and availability
- Schedule and prioritise orders for warehouse and yard picking teams
- Partner with logistics to manage delivery timelines and exceptions
- Monitor and update order systems daily to minimise delays or errors
- Prepare and distribute delivery documentation and track fulfilment performance
- Identify process improvements to enhance service efficiency and accuracy
The successful candidate will possess the following attributes:
- Excellent organisational skills and attention to detail
- Calm and solutions-focused under pressure
- Confident communicator with a professional and friendly manner
- Strong IT proficiency, especially in Microsoft Office
- Ability to multitask and manage competing priorities
- Knowledge or experience of building and timber products
The successful person will receive a competitive rate of pay plus benefits including:
- Performance Based Bonus
- Company Pension Plan
- Structured working hours – Monday to Friday, with rotational Saturday mornings for work-life balance
- Generous Staff Discount across all lines
- Cycle to work scheme
- Clear career progression pathways to help you grow with us
- Ongoing training and personal development to keep your skills sharp and your ambitions supported
Closing Date for all applications is Tuesday 12th August 2025.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Construction and Wholesale Building Materials
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Customer Service Coordinator employer: Haldane Fisher NI
Contact Detail:
Haldane Fisher NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the timber and building materials industry. Understanding the products and services offered by Haldane Fisher will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as this role requires you to liaise with various teams and customers. Consider role-playing scenarios where you handle customer queries or resolve issues to build your confidence.
✨Tip Number 3
Showcase your organisational skills by preparing a mock order management plan. This could involve outlining how you would prioritise tasks and manage competing deadlines, which is crucial for the Customer Operations Coordinator position.
✨Tip Number 4
Network with current or former employees of Haldane Fisher on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, giving you an edge in your application.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, operations, or logistics. Use bullet points for clarity and focus on achievements that demonstrate your organisational skills and attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully managed customer queries or improved processes in previous roles, showcasing your problem-solving abilities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Customer Service Coordinator role.
How to prepare for a job interview at Haldane Fisher NI
✨Know the Company
Before your interview, take some time to research Haldane Fisher. Understand their values, products, and what sets them apart in the timber and builder's merchant industry. This knowledge will help you tailor your answers and show your genuine interest in the role.
✨Demonstrate Customer Focus
As a Customer Service Coordinator, your ability to prioritise customer satisfaction is key. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will highlight your commitment to excellent customer service.
✨Showcase Your Organisational Skills
Given the fast-paced nature of the role, it's important to demonstrate your organisational skills. Be ready to discuss how you manage multiple tasks and priorities effectively, perhaps by sharing specific strategies or tools you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about the team dynamics, opportunities for professional development, or how success is measured in the Customer Operations Coordinator position.