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- Tasks: Manage customer orders and ensure timely delivery while building strong relationships.
- Company: Haldane Fisher is a top timber and builder's merchant known for innovation and excellence.
- Benefits: Enjoy staff discounts, a cycle to work scheme, and career development opportunities.
- Why this job: Join a supportive team focused on exceeding customer expectations and making a real impact.
- Qualifications: Passionate about customer service, IT savvy, and able to work under pressure.
- Other info: Applications close on 7th July 2025; apply through our careers page.
The predicted salary is between 24000 - 36000 £ per year.
Haldane Fisher are a leading timber and builder's merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. We wish to recruit a Customer Service Coordinator at our Head Office in Newry . We are looking for someone who will make an impact building good relationships with customers whilst continually striving to exceed their expectations.
Your key responsibilities as Customer Service Coordinator will include:
- Managing the lifecycle of a customer order
- Liaising with customers on all aspects of their orders
- Processing all orders timely and efficiently
- Working collaboratively across the business ensuring customers receive their order right and on time
- Liaise with purchasing department to ensure all stock is available
- Liaise with the transport department to organise on time delivery
- Review orders daily and react accordingly
- Produce all delivery dockets
The successful candidate will possess the following attributes:
- Committed and passionate to providing excellent customer service
- Exceeding customer expectation and building lasting partnerships
- Ability to work under pressure and to tight timescales
- Able to work both individuall y and as part of a branch team
- IT savvy and a proficient user of the wider MS Office programmes
- Knowledge or experience of building and timber products
The successful person will receive a competitive rate of pay plus benefits including:
- Staff Discounts
- Cycle to work scheme
- Career Paths
- Training & Development Programs to help meet your career ambitions
Closing date for completed applications is Monday 7th July 2025
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Customer Service Coordinator - Newry employer: Haldane Fisher Ltd
Contact Detail:
Haldane Fisher Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Newry
✨Tip Number 1
Familiarise yourself with Haldane Fisher's products and services. Understanding the timber and building materials they offer will help you engage more effectively with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your IT skills, especially in MS Office programmes. Being proficient in these tools will not only help you manage customer orders efficiently but also show that you're ready to handle the administrative aspects of the role.
✨Tip Number 3
Prepare to showcase your ability to work under pressure. Think of examples from your past experiences where you successfully managed tight deadlines or challenging situations, as this will resonate well with the hiring team.
✨Tip Number 4
Highlight your interpersonal skills during any discussions. Building lasting relationships with customers is key for this role, so be ready to share how you've successfully built rapport in previous positions.
We think you need these skills to ace Customer Service Coordinator - Newry
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and attributes required for the Customer Service Coordinator position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service, particularly any roles that involved managing orders or liaising with customers. Use bullet points for clarity and focus on achievements that demonstrate your ability to exceed customer expectations.
Write a Strong Cover Letter: In your cover letter, express your passion for providing excellent customer service and your commitment to building lasting relationships. Mention specific examples from your past experiences that showcase your ability to work under pressure and meet tight deadlines.
Follow Application Instructions: Make sure to complete the application process as directed on the Haldane Fisher careers page. Double-check that all required documents are included and that you have filled out all sections of the application form accurately before submitting.
How to prepare for a job interview at Haldane Fisher Ltd
✨Show Your Passion for Customer Service
Haldane Fisher values commitment to excellent customer service. Be prepared to share specific examples of how you've gone above and beyond for customers in the past, demonstrating your dedication to exceeding expectations.
✨Demonstrate Your IT Skills
As a Customer Service Coordinator, you'll need to be proficient with MS Office and other IT tools. Brush up on your skills and be ready to discuss how you've used technology to improve efficiency in previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and tight deadlines. Think of scenarios where you successfully managed multiple tasks or resolved customer issues quickly, and be ready to explain your thought process.
✨Research Haldane Fisher
Familiarise yourself with Haldane Fisher's products and services, especially in timber and building materials. Showing knowledge about the company will demonstrate your genuine interest in the role and help you build rapport during the interview.
