At a Glance
- Tasks: Provide top-notch customer service at the trade counter and assist with product advice.
- Company: Join Haldane Fisher, a leading builders merchant with a strong local presence.
- Benefits: Enjoy staff discounts, cycle to work scheme, and 30 days annual leave.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team and make a real impact in customer satisfaction.
- Qualifications: Enthusiastic, sales-driven individuals with a focus on customer service.
The predicted salary is between 18900 - 23100 £ per year.
A Trade Counter Sales Representative at Haldane Fisher is responsible for providing a high level of customer service at the trade counter, supporting both trade and retail customers with product advice, quotations, and order processing. We're currently looking for an enthusiastic, sales driven, customer focused individual to join our team at our Branch in Garstang.
What Youll Do
- Price customer enquiries and return same within required time
- Follow up quotations to a conclusion and properly record outcome
- Achieve the specified order quotation to completion rate at the best possible margin
- Accurately process successful quotations into orders
- Pro-actively promote enquiries and orders by telesales
- Provide advice and assistance to customers to best of ability
- Achieve monthly sales targets as set by the Branch Manager
- Work to develop a positive relationship between Sales Representative(s), other Departments and customers to achieve best results for the company
What You Need (Essential)
- Work within other departments as requested to meet customer demands
- Participate in company stock takes ensuring an accurate count of all stock
- Ensure compliance with all regulatory and legal requirements
- Co-operate and assist with other departments to achieve sales
- Continually update your knowledge of products by participating in company and supplier training to achieve sales targets
- Act at all times with courtesy and goodwill towards customers to promote the best image of the company
- Work overtime from time to time at the request of the Company. This includes a flexible approach to start and finish times
- Any other tasks as required to ensure the efficient operation of the department as requested by the Branch Manager
What can we offer you?
- Staff discounts
- Cycle to work scheme
- Contributory pension scheme
- Free on-site parking
- 30 days annual leave (including bank holidays)
- A competitive rate of pay within a well-respected company
- Access to our Medical Plan provided by Westfield Health
Haldane Group is an equal opportunities employer. We are committed to creating a diverse and inclusive workplace where everyone can thrive. We welcome applications from all qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, race, religion or belief, sex, or sexual orientation.
ABOUT HALDANE GROUP
Founded in 1946, we've spent nearly eight decades becoming one of the UK's top ten builders merchants. Operating through multiple specialist brands across Northern Ireland, England and the Isle of Man. We're more than just suppliers we're partners to the trade.
What Sets Us Apart:
- Top 10 UK builders merchant with strong local presence
- Multiple specialist brands serving different market segments
- Industry leadership through BMF board-level involvement
- Ambitious growth plans including strategic acquisitions
- Investment in people, technology, and innovation
- 700+ employees across the Group
- Deep roots in local communities
We're built on expertise, relationships, and service. We know our products, we understand our customers, and we deliver on our promises.
If this sounds like a role for you, we'd love to hear from you.
Trade Counter Sales Assistant in Preston employer: Haldane Fisher Limited
Haldane Fisher is an excellent employer that prioritises the well-being and development of its employees, offering a stable role with consistent hours in a supportive environment. Located in Garstang, we provide competitive pay, a generous staff discount scheme, and structured working patterns to ensure a healthy work-life balance, alongside opportunities for professional growth and a comprehensive benefits package. Join us to be part of a forward-thinking team that values innovation and quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Trade Counter Sales Assistant in Preston
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Haldane Fisher Limited, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Haldane Fisher Limited!
We think you need these skills to ace Trade Counter Sales Assistant in Preston
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Haldane Fisher Limited, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Haldane Fisher Limited and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Haldane Fisher Limited that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Haldane Fisher Limited
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
