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- Tasks: Manage customer orders from start to finish and ensure satisfaction.
- Company: Join Haldane Fisher, a leading timber and builder's merchant known for innovation.
- Benefits: Enjoy competitive pay, performance bonuses, and generous staff discounts.
- Why this job: Kickstart your career in operations and logistics with real impact from day one.
- Qualifications: Strong organisational skills, confident communicator, and IT proficiency required.
- Other info: Structured hours, clear career progression, and ongoing training opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Haldane Fisher are a leading timber and builder’s merchants and have a reputation for innovation and excellence within their field. The company believes in their people and strives to provide excellent and reliable service to their customers. We wish to recruit a Customer Operations Coordinator at our Head Office in Newry. We’re looking for a motivated, customer service driven individual to join our fast-paced Order Management team. This is an ideal opportunity for someone early in their career who’s keen to build experience in operations, logistics and customer service with support to grow, learn, and make an impact from day one, building good relationships with customers whilst continually striving to exceed their expectations.
As a Customer Operations Coordinator, you will be at the centre of our order and delivery operations ensuring customer satisfaction from order placement to successful fulfilment. You’ll collaborate closely with sales, procurement, warehouse, and logistics teams to ensure every order is accurate, timely, and aligned with customer expectations.
Responsibilities
- Oversee the full customer order lifecycle from entry to final delivery
- Primary liaison for customer updates, queries, and issue resolution
- Coordinate with purchasing teams
- Schedule and prioritise orders
- Manage delivery timelines and exceptions
- Monitor and update order systems
- Prepare and distribute delivery documentation and track fulfilment performance
- Identify process improvements
Qualifications
- Excellent organisational skills and attention to detail
- Calm and solutions-focused
- Confident communicator
- Strong IT proficiency
- Ability to multitask and manage competing priorities
Benefits
- Competitive rate of pay plus benefits including:
- Performance Based Bonus
- Company Pension Plan
- Structured working hours Monday to Friday, with rotational Saturday mornings for work-life balance
- Generous Staff Discount across all lines
- Cycle to work scheme
- Clear career progression pathways to help you grow with us
- Ongoing training and personal development to keep your skills sharp and your ambitions supported
Customer Operations Coordinator - Newry employer: Haldane Fisher Limited
Contact Detail:
Haldane Fisher Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator - Newry
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Haldane Fisher. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their commitment to customer service and think of examples from your experience that align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! As a Customer Operations Coordinator, you'll need to be a confident communicator. Role-play common interview questions with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Haldane Fisher.
We think you need these skills to ace Customer Operations Coordinator - Newry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Operations Coordinator role. Highlight any customer service or operations experience you have, and don’t forget to mention your organisational skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to Haldane Fisher’s mission. Keep it concise but engaging – we want to see your personality!
Showcase Your Communication Skills: As a Customer Operations Coordinator, communication is key. In your application, demonstrate your ability to communicate clearly and effectively. Whether it’s through your writing style or examples of past experiences, let us see your confident communicator side!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Haldane Fisher Limited
✨Know the Company Inside Out
Before your interview, take some time to research Haldane Fisher. Understand their values, products, and what sets them apart in the timber and builder's merchant industry. This knowledge will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Customer Operations Coordinator, you'll be at the forefront of customer interactions. Prepare examples from your past experiences where you've successfully resolved customer issues or improved service delivery. Highlighting these skills will demonstrate your fit for the role.
✨Demonstrate Your Organisational Skills
Given the fast-paced nature of the role, it's crucial to showcase your organisational abilities. Be ready to discuss how you manage multiple tasks and prioritise effectively. You might even want to share a specific instance where your organisational skills made a difference in a previous job or project.
✨Ask Insightful Questions
At the end of the interview, when they ask if you have any questions, make sure to have a few prepared. Ask about the team dynamics, opportunities for growth, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
