At a Glance
- Tasks: Assist customers with queries and ensure top-notch service delivery.
- Company: Join a leading timber and builders merchants known for innovation.
- Benefits: Competitive pay, staff discounts, healthcare, and a pension scheme.
- Other info: Enjoy comprehensive training and a dynamic team atmosphere.
- Why this job: Kickstart your career in a supportive environment with growth opportunities.
- Qualifications: Strong communication skills and a customer-focused mindset are essential.
The predicted salary is between 25000 - 32000 £ per year.
GE Robinson are proud to be part of Haldane Fisher Group, a leading timber and builders merchants that have a reputation for innovation and excellence within their field.
The company believes in their people and strives to provide excellent and reliable service to their customers.
We wish to recruit a Customer Service Co-ordinator to join our team at our Salford Branch.
This is an exciting opportunity for an ambitious person looking to develop their career within a well-established company.
Responsibilities Responding to customer queries deliveries / collections / credit requests Handling complaints professionally and being involved in the root cause analysis and future avoidance Coordinating with internal departments to ensure issues resolved and customer excellence achieved Issue logging , reporting and resolution OTIF ( On Time In Full) reporting and reasons for non- compliance .
Maintenance of accurate customer records in CRM Key Skills Required Excellent communication and interpersonal skills Strong organizational and time management abilities Problem solving and conflict resolution Attention to detail Customer focused mindset Ability to multi-task and prioritise Proficiency with all IT portals Excel / Teams/ incumbent CRM The successful person will receive a competitive rate of pay plus benefits including: A comprehensive in-house training programme Staff Discounts Pension Scheme Cycle to work scheme Healthcare (following probation) If this sounds like a role for you, we'd love to hear from you.
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Customer Service Coordinator employer: Haldane Fisher Limited
Haldane Fisher is an excellent employer that prioritises the well-being and development of its employees, offering a stable role with consistent hours in a supportive environment. Located in Garstang, we provide competitive pay, a generous staff discount scheme, and structured working patterns to ensure a healthy work-life balance, alongside opportunities for professional growth and a comprehensive benefits package. Join us to be part of a forward-thinking team that values innovation and quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Haldane Fisher Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Haldane Fisher Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Haldane Fisher Limited:Your cover letter is your chance to shine! Tell us why you want to work at Haldane Fisher Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Haldane Fisher Limited!
How to prepare for a job interview at Haldane Fisher Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
