What will you do
- Work as part of a team in a Pret shop, across the kitchen, front of house and delivery, following Pret's three core behaviours in all aspects of the work: Passion, Team Working and Clear Talking.
- Create an efficient and welcoming environment, engage and "wow" customers, and produce great quality Pret food.
- Work well as part of the team, taking on jobs to balance workload across the shop, kitchen and delivery business, and maintain good relationships with all of the shop's team so that shop, kitchen and delivery are the best they can be.
- Deliver amazing service by always following the 6 Key Points of Service, serving customers efficiently, politely and quickly in an engaging manner, and taking the time to respond to customers' needs.
- Complete F/O to Pret standards, maintaining beautiful Langars, merchandising and seating areas, and ensure products are presented in bags or on trays according to Pret standards.
- Bust queues through PACE and calling to customers.
- Wear a clean and immaculate uniform at all times on shift.
- Produce delicious food and drink by always following the 6 Key Points of Production, creating food according to Pret standards in an efficient, safe environment, and ensuring stock is rotated and used according to standards.
- Maintain a clean, safe shop in line with Pret's health & safety and food safety standards, adhering to all aspects of kitchen health & safety and food safety in accordance with the law and Pret standards.
- Attend the Introduction to Pret Course and pass the Pret food Hygiene test.
- Support shop profitability by completing and passing all TM and TM* training in a timely manner and adhering to financial standards on tills.
- Follow Food Safety Standards and take responsibility for the Health and Safety of the team and customers, complete all required training, and tell your Manager immediately if standards or processes are not being met.
Qualifications
- Previous experience in a retail, hospitality or food service environment is beneficial but not essential — full training is provided.
- Comfortable working as part of a fast-paced team.
- Demonstrates kindness, honesty and generosity.
- Passionate about delivering exceptional customer service.
- Positive, energetic and leads with enthusiasm.
- Supports and develops others.
- Takes accountability and shows initiative.
- Open to change and continuous improvement.
Why this job
- No previous experience needed — full training is provided, including the Introduction to Pret Course and the Pret food Hygiene test.
- You'll work across kitchen, front of house and delivery, so no two shifts look the same, and you'll build the skills to move on to TM* training.
- Your work is built on Pret's three core behaviours — Passion, Team Working and Clear Talking — in a team where kindness, honesty and generosity count.
- You'll have real customer contact every shift, with the chance to "wow" people and create the welcoming environment Pret shops are known for.
