What will you do
- Prepare and serve all barista drinks to Pret's quality standard, ensuring every customer receives exactly the drink they ordered — including hitting the 60-second service standard and communicating openly with customers and the team whenever that isn't possible.
- Cover the coffee area during all trading peaks and make sure the station is staffed by a Barista or Team Member Star Coffee at all other times, so drink quality stays consistent throughout the day.
- Keep the back counter running efficiently: maintain sufficient stock of drink ingredients, packaging and small equipment, manage waste levels, and act on stock variances together with the Shop Manager.
- Coach and train Team Members Star Coffee and Baristas in Training on drink recipes and standards, liaise with the Training Team to plan sessions, run coffee team briefs, and keep all hot drink training material current.
- Create the Pret "Buzz" in every interaction: engage customers and colleagues with Pret's Coffee Story and menu, call down the queue to keep it moving, ensure clear and consistent coffee calling, and wow guests with latte art.
- Safeguard product quality by tasting and weighing drinks, monitoring milk and coffee quality, carrying out log checks, thermometer calibrations, dribble tests and the 5-point check, and reporting any ingredient issues to the Manager.
- Take ownership of coffee results from Coffee Confidence visits, Mystery Shopper and 3D Review, role-model new product launches and standard updates, and stay familiar with competitor drink ranges and product names.
- Uphold food safety, health and safety and hygiene in line with legal requirements and Pret standards, cleaning as you go and viewing the counter through the customer's eyes.
- Track and share a weekly coffee sales target with the team and know how barista drink sales relate to total shop sales and mix.
Qualifications
- Experience in a retail or hospitality environment.
- Understanding of customer service excellence and operational standards.
- Able to communicate with confidence key messages about Barista Prepared Drinks and standards.
- Demonstrates kindness, honesty and generosity.
- Passionate about delivering exceptional customer service.
- Positive, energetic and leads with enthusiasm.
- Supports and develops others.
- Takes accountability and shows initiative.
- Open to change and continuous improvement.
Why this job
- Coffee is at the heart of this role: you make every Barista Prepared Drink to Pret standards, wow customers with latte art, and bring Pret's Buzz to every interaction.
- You own the coffee area — from quality and equipment to waste and a weekly sales target — and you're the person responsible for the results of Coffee Confidence visits and the coffee sections of the Mystery Shopper and 3D Review.
- You coach and develop others, training Team Member Star Coffee and Baristas in Training and leading Coffee team briefs.
- You work in a team built on kindness, honesty and generosity, with a positive and energetic approach and openness to change and continuous improvement.
