At a Glance
- Tasks: Manage reservations and guest enquiries with warmth and efficiency across various channels.
- Company: Join the renowned Hakkasan Group, known for its exceptional dining experiences.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Other info: Flexible hours, including evenings and weekends, in a fast-paced setting.
- Why this job: Be the first point of contact, creating memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for outstanding service are essential.
The predicted salary is between 31500 - 38500 £ per year.
Hakkasan Group, home to the internationally acclaimed restaurants Hakkasan and Yauatcha, is seeking a professional, personable, and service-driven Reservations Agent to join our Head Office Guest Success team. As the first point of contact for our guests, you'll manage reservations and enquiries across phone, email and digital channels, delivering exceptional service with warmth, efficiency and attention to detail.
What you'll be doing:
- Managing reservations and guest enquiries across multiple channels
- Assisting with special requests and memorable guest experiences
- Providing accurate information about our restaurants, menus and policies
- Liaising with restaurant teams to ensure seamless service
- Recording guest preferences to support personalised experiences
- Managing multiple enquiries while maintaining exceptional service standards
What we're looking for:
- Excellent written and verbal communication skills
- A passion for delivering outstanding guest experiences
- A collaborative approach with the ability to build good working relationships
- Strong organisational skills and attention to detail
- The ability to remain calm in a fast-paced environment
- Flexibility to work evenings and weekends
- The right to work in the UK
Reservations Agent employer: Hakkasan Group
Yauatcha Soho, part of the prestigious Hakkasan Group, is an exceptional employer that fosters a vibrant and supportive work culture for culinary professionals. With a commitment to employee growth, we offer extensive training opportunities, competitive benefits including generous discounts, and a focus on community and sustainability initiatives. Join us in a dynamic environment where your passion for Chinese cuisine can flourish, and be part of a team that values excellence and creativity in every dish.
