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- Tasks: Lead the reception team and ensure a seamless guest experience from arrival to seating.
- Company: Join Hakkasan Mayfair, part of a renowned restaurant group with a vibrant atmosphere.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Why this job: Be the face of exceptional hospitality and create memorable experiences for guests.
- Qualifications: Experience in hospitality management and strong leadership skills required.
- Other info: Opportunity to work in a fast-paced, high-energy setting with a focus on teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Hakkasan Mayfair, part of Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking an experienced and guest-focused Reception Manager to lead our reception function onsite. Reporting to the General Manager, you will oversee the full guest journey from first contact through arrival and seating, ensuring a seamless, professional and welcoming experience. As the department head, you’ll lead and develop the reception team while managing reservations strategy, guest profiling and service standards to support both exceptional hospitality and strong commercial performance.
Key Responsibilities
- Lead and manage the reception and reservations team, ensuring warm, professional and personalised guest welcomes at all times.
- Oversee the full guest journey, including reservations, arrival flow, waiting experience and seating.
- Manage reservations systems, table allocation, pacing, turn times and booking strategies to optimise covers and revenue.
- Maintain accurate guest profiles, preferences and VIP recognition, supporting personalised service and loyalty.
- Act as the main point of contact for guest enquiries and service recovery, resolving issues confidently and professionally.
- Recruit, train, coach and schedule the reception team, driving performance, engagement and development.
- Partner closely with FOH, Bar, Sommelier and Kitchen teams to ensure smooth service flow.
- Monitor booking trends, no-shows and cancellations, providing insights to improve yield and operational efficiency.
- Support marketing initiatives, events and local partnerships to drive reservations, private dining enquiries and repeat visits.
- Ensure compliance with brand standards, health.
Reception Manager employer: Hakkasan Group
Contact Detail:
Hakkasan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out to current or former employees at places you’re interested in. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for hospitality shine through. Share stories about how you've created memorable guest experiences in the past – it’ll make you stand out from the crowd.
✨Tip Number 3
Be proactive! If you see a job you like, don’t just wait for the application process to open up. Reach out directly to the hiring manager or HR team via LinkedIn or email. Express your interest and ask if they’d be willing to chat about the role – it shows initiative!
✨Tip Number 4
Keep your skills sharp! Consider taking short courses or workshops related to reception management or customer service. This not only boosts your CV but also gives you fresh insights and techniques to discuss during interviews. Plus, we’ve got some great resources on our website to help you out!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and engaging tone can really make your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in guest relations and team management. We’re looking for someone who can lead our reception team, so showcase any past roles where you've done just that!
Be Specific About Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your impact. Whether it’s improving guest satisfaction scores or streamlining reservation processes, we love to see quantifiable results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Hakkasan Group
✨Know the Guest Journey
Familiarise yourself with the entire guest journey from arrival to seating. Be ready to discuss how you would ensure a seamless experience and what strategies you might implement to enhance guest satisfaction.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll be leading a team. Prepare examples of how you've successfully managed and developed a team in the past. Highlight your coaching techniques and how you motivate staff to deliver exceptional service.
✨Understand Reservations Management
Brush up on your knowledge of reservations systems and strategies. Be prepared to talk about how you would manage table allocations and optimise covers while maintaining high service standards.
✨Prepare for Service Recovery Scenarios
Think of potential guest issues that could arise and how you would handle them. Demonstrating your ability to resolve conflicts confidently and professionally will show that you're ready for the challenges of the role.
