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- Tasks: Lead and deliver hands-on operational training across our London restaurants.
- Company: Join Hakkasan Group, home to world-renowned dining experiences.
- Benefits: 50% off food, enhanced leave, birthday gifts, and career growth opportunities.
- Why this job: Make a real impact on guest experiences while developing your training skills.
- Qualifications: Experience in operational training within hospitality and strong communication skills.
- Other info: Dynamic role with opportunities for leadership development and international career paths.
The predicted salary is between 36000 - 60000 £ per year.
Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking a talented Operational Training Manager to lead and deliver operational training across our London restaurants. This is an on-site, five-days-a-week role, based in Hakkasan Mayfair but travelling across our London sites. It is ideal for a hands-on trainer who thrives in the heart of operations — supporting teams directly on the floor, in the restaurant, and throughout the guest journey.
Key Responsibilities:
- Develop and deliver an operations-focused training strategy aligned to business goals.
- Conduct training needs analyses and produce quarterly training calendars.
- Design and update training programmes across brand standards, service excellence and compliance (including 1Huddle).
- Facilitate on-site, hands-on training, including onboarding, skills coaching, and practical service workshops.
- Deliver blended learning (classroom, bite-size, on-the-job and virtual sessions) across multiple venues.
- Work closely with Managers to schedule sessions with minimal disruption to operations.
- Evaluate training effectiveness through feedback, assessments and on-the-floor observations.
- Champion 1Huddle, supporting site champions and monitoring engagement and results.
- Partner with Operations Leadership and People Practices to ensure alignment and accurate development tracking.
- Lead and support a small team of on-site trainers, ensuring consistency and high-quality delivery.
- Use LMS platforms to track training records and explore new digital learning tools.
- Continuously refresh content based on feedback, operational changes and new technologies.
About You:
- Experience in operational training or L&D within hospitality or another service-led industry.
- Strong operational floor experience — ideally someone who has progressed from waiter/server to supervisory or Restaurant/Duty Manager level.
- Confident delivering hands-on, floor-based training in a busy environment.
- Skilled in designing engaging, practical learning content.
- Proactive, organised and comfortable working across multiple sites.
- Strong communication and stakeholder management skills.
- Familiar with digital learning tools (LMS, 1Huddle, e-learning).
- Passionate about people development and elevating guest experience.
Benefits:
- Dine & Delight: 50% off food and beverage across all our restaurants – including takeaway.
- We’ve Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance.
- Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day.
- Share the Experience: Up to £750 through our Refer a Friend scheme.
- Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service.
- Grow With Us: Leadership development, certifications and international career opportunities.
- Giving Back: Charity, community and sustainability initiatives.
- Time to Recharge: 28 days’ holiday (increasing with service) plus participation in our bonus scheme.
Operational Training Manager employer: Hakkasan Group
Contact Detail:
Hakkasan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Training Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or an informal chat, bring your A-game. Share specific examples of how you've successfully trained teams or improved guest experiences in previous roles.
✨Tip Number 3
Be proactive! If you see a role that excites you, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for hands-on assessments! For a role like Operational Training Manager, you might be asked to demonstrate your training style. Think about how you would engage a team during a busy service and be ready to showcase your approach.
We think you need these skills to ace Operational Training Manager
Some tips for your application 🫡
Show Your Passion for Training: When writing your application, let your enthusiasm for operational training shine through. We want to see how your experience aligns with our mission to elevate guest experiences and develop our teams.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Operational Training Manager role. Highlight relevant experience in hospitality and any hands-on training you've delivered, as this will resonate with us.
Be Specific About Your Achievements: Use concrete examples to showcase your successes in previous roles. Whether it’s improving training effectiveness or enhancing team performance, we love to see measurable results that demonstrate your impact.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Hakkasan Group.
How to prepare for a job interview at Hakkasan Group
✨Know the Company Inside Out
Before your interview, make sure you research Hakkasan Group thoroughly. Understand their values, the guest experience they aim to provide, and their operational standards. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Hands-On Experience
Since this role requires a strong operational floor experience, be ready to share specific examples from your past roles. Talk about how you've successfully trained teams in busy environments and any challenges you overcame while doing so. This will demonstrate your capability to thrive in a fast-paced setting.
✨Prepare for Practical Scenarios
Expect to discuss how you would handle real-life training situations. Think about how you would design a training programme or conduct a session on the floor. Being able to articulate your approach to hands-on training will highlight your suitability for the role.
✨Engage with Your Interviewers
During the interview, don’t just answer questions—engage with your interviewers. Ask them about their training strategies and how they measure success. This shows that you’re proactive and genuinely interested in contributing to their team and improving the guest experience.