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- Tasks: Lead the reception team and ensure a seamless guest experience from arrival to seating.
- Company: Join Hakkasan Mayfair, part of a renowned hospitality group with a vibrant culture.
- Benefits: Enjoy 50% off dining, enhanced leave, training opportunities, and more perks.
- Why this job: Be at the forefront of guest experiences in a luxury setting and develop your leadership skills.
- Qualifications: Experience in hospitality management and strong communication skills are essential.
- Other info: Dynamic environment with opportunities for growth and community involvement.
The predicted salary is between 36000 - 60000 £ per year.
Hakkasan Mayfair, part of Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking an experienced and guest-focused Reception Manager to lead our reception function onsite. Reporting to the General Manager, you will oversee the full guest journey from first contact through arrival and seating, ensuring a seamless, professional and welcoming experience. As the department head, you'll lead and develop the reception team while managing reservations strategy, guest profiling and service standards to support both exceptional hospitality and strong commercial performance.
Key Responsibilities
- Lead and manage the reception and reservations team, ensuring warm, professional and personalised guest welcomes at all times.
- Oversee the full guest journey, including reservations, arrival flow, waiting experience and seating.
- Manage reservations systems, table allocation, pacing, turn times and booking strategies to optimise covers and revenue.
- Maintain accurate guest profiles, preferences and VIP recognition, supporting personalised service and loyalty.
- Act as the main point of contact for guest enquiries and service recovery, resolving issues confidently and professionally.
- Recruit, train, coach and schedule the reception team, driving performance, engagement and development.
- Partner closely with FOH, Bar, Sommelier and Kitchen teams to ensure smooth service flow.
- Monitor booking trends, no-shows and cancellations, providing insights to improve yield and operational efficiency.
- Support marketing initiatives, events and local partnerships to drive reservations, private dining enquiries and repeat visits.
- Ensure compliance with brand standards, health & safety, GDPR and company procedures.
What We’re Looking For
- Proven experience as a Reception Manager, Maitre D or senior reservations leader within a quality or luxury hospitality environment.
- Strong understanding of reservations systems, guest profiling and service flow.
- Confident team leader with experience managing, training and motivating others.
- Exceptional guest-facing communication and service recovery skills.
- Commercial awareness relating to covers, yield and guest behaviour.
- Calm, organised and professional under pressure.
- Excellent command of English.
- Proof of eligibility to work in the United Kingdom.
Benefits
- Dine & Delight: 50% off food and beverage across all our restaurants – including takeaway.
- We've Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance.
- Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day.
- Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service.
- Grow With Us: Training, development and international career opportunities.
- Giving Back: Charity, community and sustainability initiatives.
- Everyday Essentials: Meals on duty, uniforms, pension and holidays included.
Reception Manager in London employer: Hakkasan Group
Contact Detail:
Hakkasan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Hakkasan. A friendly chat can sometimes lead to a foot in the door.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest service shine through. Share stories that highlight your experience and how you’ve created memorable guest journeys.
✨Tip Number 3
Research is key! Familiarise yourself with Hakkasan’s brand and values. Knowing their style and what they stand for will help you tailor your approach and show you’re a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Hakkasan family.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Experience: Make sure to highlight your relevant experience as a Reception Manager or in similar roles. We’re looking for specific examples that demonstrate your skills in guest service and team leadership.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and how it relates to the role at Hakkasan Mayfair.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hakkasan Group
✨Know the Guest Journey
Familiarise yourself with the full guest journey from arrival to seating. Be ready to discuss how you would ensure a seamless experience, highlighting your past experiences in managing similar processes.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed a team in previous roles. Think about specific challenges you faced and how you motivated your team to achieve exceptional service standards.
✨Understand Reservations Systems
Brush up on your knowledge of reservations systems and booking strategies. Be prepared to discuss how you would manage table allocations and optimise covers, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've had to resolve guest issues or service recovery situations. Share these experiences during the interview to showcase your calmness and professionalism under pressure.
