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- Tasks: Lead and deliver hands-on operational training across our London restaurants.
- Company: Join the renowned Hakkasan Group, known for its exceptional dining experiences.
- Benefits: Enjoy 50% off meals, enhanced leave, and 28 days' holiday.
- Other info: Opportunities for leadership development and international career growth.
- Why this job: Make a real impact on guest experiences while developing your training skills.
- Qualifications: Experience in operational training within hospitality and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Hakkasan Group, home to the internationally acclaimed Hakkasan and Yauatcha restaurants, is seeking a talented Operational Training Manager to lead and deliver operational training across our London restaurants. This is an on-site, five-days-a-week role, based in Hakkasan Mayfair but travelling across our London sites. It is ideal for a hands-on trainer who thrives in the heart of operations - supporting teams directly on the floor, in the restaurant, and throughout the guest journey.
Key Responsibilities
- Develop and deliver an operations-focused training strategy aligned to business goals.
- Conduct training needs analyses and produce quarterly training calendars.
- Design and update training programmes across brand standards, service excellence and compliance (including 1Huddle).
- Facilitate on-site, hands-on training, including onboarding, skills coaching, and practical service workshops.
- Deliver blended learning (classroom, bite-size, on-the-job and virtual sessions) across multiple venues.
- Work closely with Managers to schedule sessions with minimal disruption to operations.
- Evaluate training effectiveness through feedback, assessments and on-the-floor observations.
- Champion 1Huddle, supporting site champions and monitoring engagement and results.
- Partner with Operations Leadership and People Practices to ensure alignment and accurate development tracking.
- Lead and support a small team of on-site trainers, ensuring consistency and high-quality delivery.
- Use LMS platforms to track training records and explore new digital learning tools.
- Continuously refresh content based on feedback, operational changes and new technologies.
About You
- Experience in operational training or L&D within hospitality or another service-led industry.
- Strong operational floor experience – ideally someone who has progressed from waiter/server to supervisory or Restaurant/Duty Manager level.
- Confident delivering hands-on, floor-based training in a busy environment.
- Skilled in designing engaging, practical learning content.
- Proactive, organised and comfortable working across multiple sites.
- Strong communication and stakeholder management skills.
- Familiar with digital learning tools (LMS, 1Huddle, e-learning).
- Passionate about people development and elevating guest experience.
Benefits
- Dine & Delight: 50% off food and beverage across all our restaurants - including takeaway.
- We've Got You Covered: Employee Assistance Programme, enhanced maternity and paternity leave, life assurance.
- Birthday Bonanza: Enjoy a little something from us each year to celebrate your special day.
- Share the Experience: Up to £750 through our Refer a Friend scheme.
- Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service.
- Grow With Us: Leadership development, certifications and international career opportunities.
- Giving Back: Charity, community and sustainability initiatives.
- Time to Recharge: 28 days' holiday (increasing with service) plus participation in our bonus scheme.
Operational Training Manager. Job in London Education & Training Jobs employer: Hakkasan Group
Contact Detail:
Hakkasan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Training Manager. Job in London Education & Training Jobs
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or hiring managers, make sure you can confidently talk about your experience and what you bring to the table. Keep it engaging and relevant to the role you're after.
✨Tip Number 3
Show up prepared! If you land an interview, research the company and its culture. Be ready to discuss how your skills align with their goals, especially in operational training. Tailor your examples to highlight your hands-on experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Hakkasan Group.
We think you need these skills to ace Operational Training Manager. Job in London Education & Training Jobs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operational Training Manager role. Highlight your experience in operational training and any hands-on roles you've had in hospitality. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about training and development in the hospitality sector. Share specific examples of how you've made an impact in previous roles, and let us know why you want to join Hakkasan Group.
Showcase Your Skills: Don’t forget to highlight your skills in designing engaging training content and your experience with digital learning tools. We’re looking for someone who can bring fresh ideas to our training programmes, so make sure we see that in your application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Hakkasan Group
✨Know the Company Inside Out
Before your interview, make sure you research Hakkasan Group thoroughly. Understand their values, mission, and the unique dining experience they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Hands-On Experience
As an Operational Training Manager, you'll need to demonstrate your strong operational floor experience. Be ready to share specific examples from your past roles where you've successfully delivered training or improved service standards on the floor.
✨Prepare Engaging Training Ideas
Think about innovative training methods you could implement. Since the role involves designing engaging learning content, come prepared with ideas for practical workshops or blended learning sessions that align with Hakkasan's brand standards.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the current training challenges they face or how they measure training effectiveness. This shows you're proactive and genuinely interested in contributing to their success.