At a Glance
- Tasks: Manage reservations and guest enquiries while delivering exceptional service across various channels.
- Company: Join Hakkasan Group, renowned for its world-class dining experiences.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced role with opportunities to work evenings and weekends.
- Why this job: Be the first point of contact, creating memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for outstanding guest service.
The predicted salary is between 24000 - 30000 £ per year.
Hakkasan Group, home to the internationally acclaimed restaurants Hakkasan and Yauatcha, is seeking a professional, personable, and service-driven Guest Success Agent to join our Head Office Guest Success team. As the first point of contact for our guests, you'll manage reservations and enquiries across phone, email and digital channels, delivering exceptional service with warmth, efficiency and attention to detail.
What you'll be doing:
- Managing reservations and guest enquiries across multiple channels
- Assisting with special requests and memorable guest experiences
- Providing accurate information about our restaurants, menus and policies
- Liaising with restaurant teams to ensure seamless service
- Recording guest preferences to support personalised experiences
- Managing multiple enquiries while maintaining exceptional service standards
What we're looking for:
- Excellent written and verbal communication skills
- A passion for delivering outstanding guest experiences
- A collaborative approach with the ability to build good working relationships
- Strong organisational skills and attention to detail
- The ability to remain calm in a fast-paced environment
- Flexibility to work evenings and weekends
- The right to work in the UK
Guest Success Agent in London employer: Hakkasan Group
Hakkasan Group is an exceptional employer that prioritises a vibrant and inclusive work culture, where every team member is valued for their contributions. As a Guest Success Agent, you will enjoy opportunities for personal and professional growth while working in a dynamic environment that celebrates outstanding service and teamwork. With a focus on employee well-being and development, Hakkasan Group offers a unique chance to be part of a renowned hospitality brand that is committed to creating memorable experiences for guests.
