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For Companies At a Glance
- Tasks: Elevate guest experiences and build lasting relationships in a luxury dining environment.
- Company: Join Hakkasan Group, renowned for its iconic restaurants and exceptional service.
- Benefits: Enjoy 50% off dining, medical insurance, extra birthday leave, and more.
- Why this job: Be a key player in delivering unforgettable moments at London's top dining spots.
- Qualifications: Experience in guest relations or front-of-house roles in luxury hospitality.
- Other info: Opportunities for professional growth and community engagement.
The predicted salary is between 36000 - 60000 £ per year.
Hakkasan Group, home to internationally acclaimed restaurants including Hakkasan and Yauatcha, is seeking an experienced and personable Guest Relations Manager to join our front-of-house leadership team. This is an on-site role based in Hakkasan Mayfair, dedicated to elevating the guest experience - acting as the bridge between guests, restaurant operations and the wider commercial team. This position focuses on relationship-building, service recovery, guest engagement and ensuring every visit reflects the exceptional standards of our brands.
The Role
- Act as the primary on-site contact for guest relations, ensuring a warm, personalised and seamless experience from arrival through to departure.
- Build meaningful relationships with regular guests, VIPs and key clients, fostering loyalty and encouraging repeat visits.
- Work closely with restaurant management and service teams to anticipate guest needs and enhance the overall dining journey.
- Handle guest feedback professionally and proactively, resolving issues with care and efficiency.
- Support special occasions, VIP visits and high-profile bookings, ensuring exceptional attention to detail.
- Act as a brand ambassador both within the restaurant and externally, maintaining strong relationships with concierges, local businesses and hospitality partners.
- Support the growth of our guest community through personalised engagement and memorable experiences.
- Monitor guest feedback trends and provide insights to support continuous improvement.
About You
- Previous experience in a Guest Relations, Guest Experience or Front of House leadership role within luxury hospitality or premium restaurants.
- A natural relationship-builder who enjoys connecting with guests and creating lasting impressions that extend beyond a single visit.
- Commercially aware, with an understanding of how exceptional guest relations contribute to reputation, loyalty and long-term success.
- Calm, confident and solutions-focused, with strong service recovery experience.
- Passionate about hospitality and creating memorable experiences.
- Professional, polished and comfortable engaging with a diverse and international clientele.
Why Join Us
- Join a team that defines modern hospitality and play a key role in delivering unforgettable experiences at two of Londons most iconic dining destinations.
Our Benefits
- Dine & Delight: 50% off food and beverage across all our restaurants, including takeaway.
- Weve Got You Covered: Employee Assistance Programme, medical insurance, life assurance and enhanced parental leave.
- Birthday Bonanza: An extra paid day off on your birthday.
- Share the Experience: Refer a friend and earn up to £750.
- Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service.
- Grow With Us: WSET certifications, apprenticeships and development courses.
- Giving Back: Support charity, sustainability and community initiatives.
- Time to Recharge: 28 days holiday (increasing with service) plus a performance-based bonus.
If youre passionate about hospitality and thrive on creating exceptional guest moments, wed love to hear from you. Apply via the link below.
Guest Relations Manager in London employer: Hakkasan Group
Contact Detail:
Hakkasan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager in London
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow hospitality enthusiasts on LinkedIn, and don’t be shy about reaching out to people in your desired role. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show up in style! When you get the chance for an interview or a casual meet-up, dress the part and bring your A-game. First impressions matter, especially in hospitality, so let your personality shine through.
✨Tip Number 3
Be proactive! If you’re eyeing a specific restaurant or hotel, don’t wait for job postings. Reach out directly, express your passion for their brand, and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
We think you need these skills to ace Guest Relations Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how it drives you to create memorable experiences for guests.
Tailor Your Experience: Make sure to highlight your relevant experience in guest relations or front-of-house roles. We’re looking for someone who understands the luxury hospitality scene, so connect your past roles to what we do at Hakkasan Group.
Be Specific About Your Skills: Use specific examples to demonstrate your skills in relationship-building and service recovery. We love hearing about how you’ve turned a challenging situation into a positive guest experience!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team at Hakkasan Mayfair.
How to prepare for a job interview at Hakkasan Group
✨Know the Brand Inside Out
Before your interview, dive deep into Hakkasan Group's values, mission, and the unique dining experiences they offer. Familiarise yourself with their menu, service style, and any recent news or events. This knowledge will not only impress your interviewers but also help you articulate how you can enhance the guest experience.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past roles where you've successfully built relationships with guests or clients. Highlight specific instances where your efforts led to increased loyalty or repeat visits. This will demonstrate your natural ability to connect with people, which is crucial for a Guest Relations Manager.
✨Be Ready for Service Recovery Scenarios
Anticipate questions about handling guest complaints or service recovery situations. Think of a few challenging scenarios you've faced and how you resolved them effectively. Show that you remain calm under pressure and are solutions-focused, as this is key in luxury hospitality.
✨Engage with Enthusiasm and Professionalism
During the interview, let your passion for hospitality shine through. Be personable and professional, showcasing your comfort in engaging with a diverse clientele. Remember, you're not just interviewing for a job; you're also representing the brand, so embody the exceptional standards they uphold.