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- Tasks: Lead the reception team and ensure exceptional guest experiences from arrival to seating.
- Company: Luxury hospitality group in Greater London with a focus on high service standards.
- Benefits: Competitive employee benefits and a supportive work environment.
- Why this job: Join a prestigious team and elevate guest experiences in luxury hospitality.
- Qualifications: Experience in luxury hospitality and strong communication skills.
- Other info: Opportunity for career growth in a dynamic and rewarding environment.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hospitality group in Greater London is seeking an experienced Reception Manager to lead their reception function. The successful candidate will manage the reception team and oversee all guest interactions from arrival to seating.
Responsibilities include managing reservation strategies and ensuring high service standards.
The ideal applicant has previous experience in luxury hospitality, excellent communication skills, and is adept at guest service recovery.
This role is paired with competitive employee benefits and a supportive work environment.
Guest Experience & Reservations Lead – Luxury Hospitality employer: Hakkasan Group
Contact Detail:
Hakkasan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Reservations Lead – Luxury Hospitality
✨Tip Number 1
Network like a pro! Reach out to your connections in the luxury hospitality sector. Attend industry events or join relevant online groups to meet people who can help you land that Guest Experience & Reservations Lead role.
✨Tip Number 2
Show off your personality! When you get an interview, let your passion for guest service shine through. Share stories about how you've turned challenging situations into positive experiences for guests.
✨Tip Number 3
Research the company! Understand their values and what makes them stand out in the luxury hospitality market. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it easy for you to showcase your skills and experience directly to us. Plus, it shows you're serious about joining our fantastic team in Greater London!
We think you need these skills to ace Guest Experience & Reservations Lead – Luxury Hospitality
Some tips for your application 🫡
Show Your Passion for Luxury Hospitality: When writing your application, let your love for luxury hospitality shine through! Share specific experiences that highlight your dedication to providing exceptional guest service and how you’ve gone above and beyond in previous roles.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience as a Reception Manager and any achievements that demonstrate your ability to lead a team and manage reservations effectively.
Highlight Communication Skills: Since excellent communication is key in this role, be sure to showcase your skills in your application. Use examples that illustrate how you've successfully interacted with guests and resolved any issues they faced.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Hakkasan Group
✨Know Your Luxury Hospitality
Make sure you brush up on the latest trends and standards in luxury hospitality. Understand what sets a high-end experience apart from the rest, and be ready to discuss how you can elevate guest interactions.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on your communication style and how you handle guest service recovery.
✨Master the Art of Reservations
Familiarise yourself with various reservation strategies and systems. Be prepared to discuss how you would optimise these processes to enhance guest satisfaction and streamline operations.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving skills. Think of specific instances where you've turned a negative guest experience into a positive one, and be ready to share those stories.
