Senior Restaurant Manager (Permanent) in City of London

Hakkasan Mayfair, part of the internationally renowned Hakkasan Group, is seeking an experienced Senior Restaurant Manager to join our team.

We're looking for an individual who thrives in a fast-paced, luxury environment, and knows how to bring the very best out of both people and service. This is an opportunity to play a key role within a world-class brand, leading a talented front-of-house team and delivering exceptional guest experiences in a fast-paced, high-performing environment.

• Lead the day-to-day front-of-house operation, ensuring exceptional service and a seamless guest experience.
• Be a visible and inspiring leader on the floor, setting the standard for service excellence and team performance.
• Build lasting guest relationships, anticipating needs and resolving feedback with confidence and professionalism.
• Take ownership of service planning, including floor layouts, team deployment and operational readiness for each shift.
• Oversee opening and closing procedures, ensuring accurate cash handling, effective handovers and operational compliance.
• Coach, mentor and develop front-of-house team members and junior managers, creating a culture of accountability and continuous improvement.
• Support recruitment, onboarding and training, helping to build and retain a high-performing team.
• Drive operational efficiency through effective stock control, cost management and continuous improvement.
• Use operational and sales performance data to identify opportunities to improve productivity, revenue and guest satisfaction.
• Ensure full compliance with Health & Safety, Food Safety, COSHH, licensing requirements and company standards.
• Collaborate closely with the reception, kitchen and wider management teams to deliver a consistently smooth and efficient service.
• Support business initiatives, promotions and guest engagement activities that enhance the overall dining experience.

• Proven restaurant management experience within luxury hospitality, fine dining or premium lifestyle venues.
• A track record of leading high performing front-of-house teams in busy, quality-driven environments.
• An inspiring leader who develops people and builds engaged teams.
• Strong commercial awareness with experience managing labour, costs, and operational performance.
• Exceptional guest engagement skills with the confidence to build lasting relationships.
• Calm, decisive and hands-on under pressure.
• Excellent communication and organisational skills.
• Flexibility to work evenings and weekends.

• ~50% discount across all our restaurants, including takeaway.
• ~Competitive training, development and international career opportunities.
• ~Employee Assistance Programme.
• ~Enhanced maternity and paternity leave.
• ~Life assurance.
• ~Refer a Friend bonus of up to £750.
• ~Christmas, Chinese New Year, birthday and long-service recognition.
• ~Charity, community, and sustainability initiatives.

If you're ready to take the next step in your hospitality career, we'd love to hear from you.