At a Glance
- Tasks: Elevate guest experiences and build meaningful relationships in a luxury restaurant setting.
- Company: Join Hakkasan Group, renowned for its exceptional dining experiences.
- Benefits: Enjoy 50% off meals, medical insurance, extra birthday leave, and more.
- Other info: Opportunities for professional growth and community engagement.
- Why this job: Be the face of hospitality, creating memorable moments for guests every day.
- Qualifications: Experience in guest relations and a passion for outstanding service.
The predicted salary is between 35000 - 45000 £ per year.
Hakkasan Group, home to internationally acclaimed restaurants including Hakkasan and Yauatcha, is seeking an experienced and personable Guest Relations Manager to join our front-of-house leadership team. This is an on-site role based in Hakkasan Mayfair, dedicated to elevating the guest experience - acting as the bridge between guests, restaurant operations and the wider commercial team. This position focuses on relationship-building, service recovery, guest engagement and ensuring every visit reflects the exceptional standards of our brands.
The Role
- Act as the primary on-site contact for guest relations, ensuring a warm, personalised and seamless experience from arrival through to departure.
- Build meaningful relationships with regular guests, VIPs and key clients, fostering loyalty and encouraging repeat visits.
- Work closely with restaurant management and service teams to anticipate guest needs and enhance the overall dining journey.
- Handle guest feedback professionally and proactively, resolving issues with care and efficiency.
- Support special occasions, VIP visits and high-profile bookings, ensuring exceptional attention to detail.
- Act as a brand ambassador both within the restaurant and externally, maintaining strong relationships with concierges, local businesses and hospitality partners.
- Support the growth of our guest community through personalised engagement and memorable experiences.
- Monitor guest feedback trends and provide insights to support continuous improvement.
About You
- Previous experience in a Guest Relations, Guest Experience or Front of House leadership role within luxury hospitality or premium restaurants.
- A natural relationship-builder who enjoys connecting with guests and creating lasting impressions that extend beyond a single visit.
- Commercially aware, with an understanding of how exceptional guest relations contribute to reputation, loyalty and long-term success.
- Calm, confident and solutions-focused, with strong service recovery experience.
- Passionate about hospitality and creating memorable experiences.
- Professional, polished and comfortable engaging with a diverse and international clientele.
Our Benefits
- Dine & Delight: 50% off food and beverage across all our restaurants, including takeaway.
- We’ve Got You Covered: Employee Assistance Programme, medical insurance, life assurance and enhanced parental leave.
- Birthday Bonanza: An extra paid day off on your birthday.
- Share the Experience: Refer a friend and earn up to £750.
- Moments That Matter: Gifts for Christmas, Chinese New Year, birthdays and long service.
- Grow With Us: WSET certifications, apprenticeships and development courses.
- Giving Back: Support charity, sustainability and community initiatives.
- Time to Recharge: 28 days’ holiday (increasing with service) plus a performance-based bonus.
If you’re passionate about hospitality and thrive on creating exceptional guest moments, we’d love to hear from you. Apply via the link below.
Guest Relation Manager in City of London employer: Hakkasan Group
Hakkasan Group is an exceptional employer that prioritises the growth and well-being of its team members while delivering unparalleled guest experiences. Located in the vibrant Mayfair area, employees enjoy a supportive work culture that fosters relationship-building and personal development, alongside generous benefits such as 50% off dining, comprehensive health coverage, and opportunities for professional growth through WSET certifications. Join us to be part of a dynamic team that values your contributions and celebrates memorable moments together.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relation Manager in City of London
✨Tip Number 1
Network like a pro! Attend industry events, connect with fellow hospitality enthusiasts on LinkedIn, and don’t be shy to reach out to people in your desired role. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show up in style! When you get the chance for an interview or a casual meet-up, dress the part and bring your A-game. First impressions matter, especially in hospitality, so let your personality shine through.
✨Tip Number 3
Be proactive! If you’re really keen on a position, don’t wait for them to call you. Follow up after applying, express your enthusiasm, and ask if there’s anything else you can provide to support your application.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you ace your job search. Plus, applying directly through us shows you’re serious about joining the Hakkasan family!
We think you need these skills to ace Guest Relation Manager in City of London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in guest relations or front-of-house roles. We’re looking for specific examples of how you've built relationships and handled guest feedback, so be detailed!
Be Professional Yet Approachable:While we love a friendly tone, remember to keep it professional. Use clear language and structure your application well, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hakkasan Mayfair.
How to prepare for a job interview at Hakkasan Group
✨Know the Brand Inside Out
Before your interview, dive deep into Hakkasan Group's values, mission, and the unique dining experiences they offer. Understanding their brand will help you articulate how your skills align with their goals and demonstrate your genuine interest in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with guests or clients. Highlight specific instances of how you turned a challenging situation into a positive experience, showcasing your service recovery skills.
✨Be Ready for Scenario Questions
Expect to be asked about how you'd handle various guest situations. Think through potential scenarios related to VIP visits or special occasions, and be ready to discuss your approach to ensuring exceptional attention to detail and guest satisfaction.
✨Demonstrate Your Passion for Hospitality
During the interview, let your enthusiasm for creating memorable guest experiences shine through. Share stories that reflect your passion for hospitality and how you’ve gone above and beyond to make guests feel valued and appreciated.
