At a Glance
- Tasks: Welcome patients, manage appointments, and provide expert advice on eyewear.
- Company: Join a family-run independent practice that prioritises patient care.
- Benefits: Enjoy your birthday off, flexible hours, and retail discounts.
- Other info: Flexible full or part-time roles available with great career development.
- Why this job: Make a real difference in people's lives while working in a supportive team.
- Qualifications: No prior experience needed; just a passion for helping others.
The predicted salary is between 13 - 15 £ per hour.
What’s in it for you?
We’re proud to be an independent practice where patient care always comes first, and joining us as an Optical Assistant Receptionist means being the first welcome our patients receive each day. You would be part of a team that values clinical freedom, supports your development, and encourages you to bring your personality and expertise to the role. We offer a welcoming, people-first environment where your contributions are heard and your individuality is celebrated. Whether you're looking for the next step in your career or a fresh start in an independent practice that genuinely puts patients and people before numbers, this could be the right place for you.
Eyelink Opticians is a family-run business located in the heart of London. We offer professional eyecare services including prescription glasses, sunglasses, contact lenses and eye exams. Our friendly team will help you choose the right pair of glasses for your lifestyle.
You will also receive:
- Your birthday off work
- No Sunday or bank holiday working
- Access to Simply Health (claim cashback on healthcare purchases)
- Retail discounts
- Cycle to work scheme
We offer a range of benefits designed to support your wellbeing, development, and work-life balance.
About the Role
We are looking for a full or part-time Optical Assistant Receptionist to work Monday - Friday, however we can be flexible on hours. You’ll play a key role in managing administration duties, sharing knowledge on frames and fittings, and delivering ongoing care that makes patients feel confident, comfortable, and cared for. This is a role for someone who genuinely enjoys helping people; our ideal candidate takes pride in offering honest advice, building trust with patients, and being part of a team that delivers a quality service while supporting one another.
You’ll have the time, tools, and encouragement to do your job to a high standard, without feeling rushed or pressured. Collaboration is a big part of how we work, so you’ll play a key role in making sure every patient has a smooth, positive experience from start to finish.
As an Optical Assistant Receptionist, you’ll support patients with everything from booking appointments, frame styling and lens choices, fittings and adjustments, and aftercare. You’ll offer product knowledge that’s tailored to each person’s visual and lifestyle needs, and help manage more complex prescriptions with the support of the wider team. You’ll also assist with day-to-day practice tasks, contribute to the upkeep of displays and equipment, and be a friendly, reliable point of contact for both patients and colleagues.
Above all, you’ll bring a genuine interest in people, an eye for detail, and a caring, can-do attitude to every part of your day.
Additional Information:
- No weekend working.
- Flexible hours available - full or part-time.
- This role is ideal for someone with or without previous experience working in optics.
What's Next?
Click apply below and we will ensure you are contacted as soon as possible by one of our team.
Salary - Max GBP £14.50
Salary - Min GBP £13.50
Optical Assistant Receptionist in City of London employer: Hakim Group
Join us as an Internal Communications Manager and become a vital part of our dynamic team, where your creativity and strategic insight will help shape the future of our organisation. We offer a supportive work culture that prioritises employee wellbeing, with benefits such as a competitive salary, generous leave policies, and opportunities for professional growth. Located in a vibrant area, you'll have access to modern facilities and a collaborative environment that fosters innovation and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Optical Assistant Receptionist in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hakim Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hakim Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Optical Assistant Receptionist in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hakim Group:Your cover letter is your chance to shine! Tell us why you want to work at Hakim Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hakim Group!
How to prepare for a job interview at Hakim Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
