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- Tasks: Lead and shape a boutique optical practice while ensuring exceptional patient care.
- Company: Ladybrook Opticians, a growing practice with ambitious goals.
- Benefits: Competitive salary, performance bonuses, free eyewear, and 28 days holiday.
- Why this job: Make a real impact in a dynamic environment with autonomy to implement your vision.
- Qualifications: Experience in the optical industry preferred; Dispensing Optician qualification is a plus.
- Other info: Join a supportive team with access to professional development and innovative benefits.
The predicted salary is between 36000 - 60000 £ per year.
Optical Practice Manager Vacancy - Ladybrook Opticians
Are you an ambitious and commercially-minded leader ready to take the reins and implement a modern optometric strategy? Do you thrive in a boutique environment where exceptional patient care is paramount and you have the autonomy to shape a practice from the ground up? Ladybrook Opticians is seeking a dynamic and proactive Optical Practice Manager to work 3 or 4 days a week. We can be flexible on hours. You ideally will be a registered Dispensing Optician, but we also will consider a non-qualified applicant.
This is a pivotal role for an implementer – someone who can take our ambitious plans and translate them into daily operational excellence and tangible growth. At Ladybrook Opticians, we believe in a genuinely personal experience, built on our core philosophies of time, honesty, warmth, and advanced solutions. We are a small, boutique-style practice with significant aspirations – to become the leading dry eye, myopia management, and fashionable frame centre in Bramhall and beyond.
Your Mission: The Implementer of Our Vision
The primary mission of this role is to drive growth by implementing the owner's (Ashley Jardine) vision for the practice. While Ashley is the visionary, you will be the implementer of our strategic plans, steering Ladybrook Opticians towards its ambitious future. You will have significant latitude and flexibility to shape how our independent practice is run, supported by both Ashley and the robust backbone of the Hakim Group. You will have direct phone access to an amazing Practice Buddy (think area manager), HR, Payroll and Marketing professionals, to name a few.
Key Responsibilities:
- Team Leadership & Development: Lead, motivate, and manage a small team of 4, ensuring a positive and professional atmosphere. Handle staff rotas via Rotacloud, ongoing team training, and performance reviews. Foster a culture of excellence and continuous improvement within the team.
- Operational Excellence: Hands-on management of the practice diary to ensure efficient and effective booking for all services, including enhanced eye tests and specialist clinics. Oversee daily operational flow, maintaining a calm and highly organised environment. Manage daily figures, cashing up, and financial reporting via WorkDay & Optix BI.
- Commercial & Strategic Implementation: Actively drive growth by analysing business performance and helping the practice reach its goals. Lead the implementation and ongoing management of new systems, including the new Eyeplan membership scheme. Play a significant role in frame selection and stock management, contributing to our boutique eyewear offering.
- Patient Experience Champion: Be the welcoming and professional face of the practice, ensuring every patient receives our 'genuinely personal experience.' Proactively manage patient queries, feedback, and any complaints with empathy and efficiency.
Who We're Looking For:
- Experienced Leader: We are looking for an exceptional manager, who has previously worked in the Optical industry. Dispensing Optician qualified ideally, however we will consider non-qualified managers with experience.
- Visionary Implementer: You are someone who not only understands a vision but possesses the drive and strategic mindset to implement it, turning plans into reality.
- Empathetic & Commercially Minded: You have a deep understanding of patient needs, coupled with a strong commercial acumen to drive practice performance and recommend appropriate solutions.
- Proactive & Autonomous: You are a natural leader with initiative, comfortable running the practice day-to-day with minimal supervision, bringing Ashley's practice goals to life.
- Culture Champion: You will foster a fantastic team atmosphere and embody our philosophies of time, honesty, warmth, and advanced solutions.
- Significant Impact & Autonomy: This is a truly entrepreneurial role where you can make a real and tangible impact, build systems, and help shape the future of Ladybrook Opticians. You'll have the flexibility to make the practice run how you like it.
Competitive Package & Hours:
- Salary for a Practice Manager will be competitive and commensurate with experience.
- Practice bonus scheme tied to performance.
- You will be required to work alternate Saturdays & one late Wednesday until 7pm per week.
- You will be entitled to 30 minutes for lunch which will be unpaid.
- Professional fees covered (if applicable).
- 28 days holiday (pro-rata), inclusive of Bank and Public holidays, plus an extra day off for your Birthday.
- Free eyewear for staff and discounted eyewear for friends & family.
- Pension contributions and Auto-Enrolment to our pension scheme.
- Access to our innovative package of benefits, the Hakim Group ‘Gift Box’.
- Access to Simply Health.
- The company operates a Statutory Sick Pay Scheme.
- Free parking.
Exciting Future: Be a pivotal part of a growing practice with clear, ambitious plans to become a regional leader in specialist eye care and fashion eyewear.
Practice Manager in Bramhall employer: Hakim Group
Contact Detail:
Hakim Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager in Bramhall
✨Tip Number 1
Network like a pro! Get out there and connect with people in the optical industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for patient care and leadership shine through. Share your vision for how you’d implement strategies at Ladybrook Opticians and make it personal. Remember, they want someone who fits their culture!
✨Tip Number 3
Prepare for those tricky questions! Think about how you’d handle specific scenarios related to team management and patient experience. Practise your responses so you can demonstrate your proactive approach and strategic mindset when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Ladybrook Opticians family. Let’s make this happen together!
We think you need these skills to ace Practice Manager in Bramhall
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about leading a team and implementing our vision at Ladybrook Opticians.
Tailor Your Experience: Make sure to highlight your relevant experience in the optical industry. Whether you're a qualified Dispensing Optician or have other managerial experience, we want to know how your background aligns with our goals.
Be Personable: Remember, we value a genuinely personal experience for our patients. Use your application to showcase your empathetic approach and how you plan to foster a warm atmosphere in the practice.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Ladybrook Opticians!
How to prepare for a job interview at Hakim Group
✨Know the Vision
Before your interview, take some time to understand Ladybrook Opticians' vision and values. Familiarise yourself with their focus on patient care and how they aim to become a leader in dry eye and myopia management. This will help you align your answers with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Practice Manager, you'll need to lead a small team effectively. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you fostered a positive atmosphere or handled challenges, as this will demonstrate your capability to manage and inspire others.
✨Be Ready for Operational Questions
Expect questions about operational excellence and how you would manage daily tasks. Brush up on your knowledge of practice management systems like WorkDay and Optix BI, and be prepared to discuss how you would ensure efficient booking and financial reporting. Showing your familiarity with these tools will give you an edge.
✨Emphasise Patient Experience
Ladybrook Opticians prides itself on providing a personal experience for patients. Be ready to discuss how you would handle patient queries and complaints with empathy. Share any relevant experiences where you went above and beyond to ensure customer satisfaction, as this will highlight your commitment to their core philosophies.