At a Glance
- Tasks: Create exceptional patient experiences and provide expert optical advice.
- Company: Join Haine & Smith, a supportive team dedicated to patient care.
- Benefits: Enjoy flexible hours, health cash plan, retail discounts, and career development.
- Other info: Ongoing training and opportunities for career progression in optics.
- Why this job: Make a real difference in patients' lives while building a rewarding career.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 29250 - 35750 £ per year.
What’s in it for you?
This is more than a role in optics - it’s an opportunity to become a key part of a patient’s journey to better vision and confidence. As a practice support assistant, you’ll be the first point of contact for our patients and a trusted guide throughout their experience with us. Combining exceptional customer care with developing clinical and technical skills, you’ll play a vital role in delivering outstanding patient outcomes. With structured training and support, you’ll progress into dispensing spectacles and advising on tailored optical solutions, building a long-term career in optics.
- No Sunday or bank holiday working
- Access to Health Cash Plan (claim cashback on healthcare purchases)
- Retail discounts
- Cycle to work scheme
We offer a range of benefits designed to support your wellbeing, development, and work-life balance.
About the Role
We are looking for a part-time Practice Support Assistant to join us in delivering outstanding patient care. You’ll play a key role in providing expert advice, sharing knowledge on frames and fittings, and delivering ongoing care that makes patients feel confident, comfortable, and cared for.
What You’ll Be Doing:
- Creating Exceptional Patient Experiences
- Welcoming patients and creating a warm, professional first impression
- Managing appointments, enquiries, and correspondence
- Supporting patients throughout their visit with empathy and confidence
- Developing Optical Expertise
- Interpreting prescriptions from optometrists
- Advising on frames, lenses, and styling to suit lifestyle and needs
- Taking precise measurements to ensure perfect fit and comfort
- Supporting contact lens patients with handling and aftercare advice (with training)
- Carrying out initial pre-screening checks as part of the patient journey, preparing them for their clinical examination
- Hands-On & Technical Responsibilities
- Carrying out adjustments and minor repairs to spectacles
- Checking lenses and frames to ensure quality and accuracy
- Ordering and managing optical products and stock
- Maintaining attractive, well-organised frame displays
- Keeping the Practice Running Smoothly
- Handling daily administration including payments, banking, and reports
- Supporting NHS processes and invoicing
- Maintaining excellent practice standards, cleanliness, and presentation
What Makes This Role Exciting:
- Career progression– full training to become a dispensing specialist
- Skill development– blend of customer care, clinical support, and technical expertise
- People-focused– build lasting relationships and genuinely help patients
- Variety– no two days are the same
- Impact– directly improve how people see and feel every day
What We’re Looking For:
We’re looking for someone who is passionate about people and ready to grow. You’ll Bring:
- A strong background in customer service
- Excellent communication skills with a natural ability to build rapport
- A positive, outgoing, and professional approach
- Attention to detail and pride in delivering high standards
- Commercial awareness and confidence recommending products
- A team-focused mindset with flexibility to support across practices
Bonus (but not essential):
- Experience in optics or dispensing
- Full driving licence and access to a car
Your Future With Us:
With ongoing training and support, you’ll gain the knowledge and confidence to:
- Dispense spectacles independently
- Provide expert optical advice
- Play a key role in patient care and business success
Above All We’re looking for someone who genuinely cares. Someone who will go the extra mile to ensure every patient feels valued, supported, and confident in their vision.
What's Next? Click apply below and we will ensure you are contacted as soon as possible by one of our team.
Salary - MaxGBP £25,000.00
Salary - MinGBP £25,000.00
Practice Support Assistant in Amesbury employer: Hakim Group
Join us as an Internal Communications Manager and become a vital part of our dynamic team, where your creativity and strategic insight will help shape the future of our organisation. We offer a supportive work culture that prioritises employee wellbeing, with benefits such as a competitive salary, generous leave policies, and opportunities for professional growth. Located in a vibrant area, you'll have access to modern facilities and a collaborative environment that fosters innovation and engagement.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Support Assistant in Amesbury
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hakim Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hakim Group and let us see your personality shine through!
We think you need these skills to ace Practice Support Assistant in Amesbury
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hakim Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Hakim Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hakim Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hakim Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hakim Group will surely appreciate.
