At a Glance
- Tasks: Lead the Customer Service team and ensure top-notch after-sales support.
- Company: Join Haith Group, a leading UK manufacturer with 75 years of innovation.
- Benefits: Enjoy 25 days holiday, birthday off, social events, and gym discounts.
- Other info: Fast-paced role with opportunities for continuous improvement and career growth.
- Why this job: Shape the future of customer service in a dynamic engineering environment.
- Qualifications: Proven experience in customer service management and strong communication skills.
The predicted salary is between 44010 - 53790 £ per year.
Haith Group is a leading UK manufacturer of advanced machinery for the handling, washing, grading and packing of vegetables.
With over 75 years of engineering expertise, we design and deliver innovative solutions that help customers across the agricultural and food processing industries improve efficiency, reduce waste and enhance product quality.
Trusted by growers, packers and processors worldwide, Haith is committed to engineering excellence, continuous innovation and exceptional customer service.
As our business continues to grow, we are always looking for talented individuals to help shape the future of our industry.
Main Purpose of the Role
Reporting directly to the Aftersales Manager, the Customer Service Manager is directly responsible for the Customer Service Coordinator.
The main purpose of the Customer Service Manager is to ensure the timely and efficient delivery of after-sales service and parts sales to customers and internal stakeholders.
Responsibilities
- Leadership of and direct responsibility for the Service Engineering Team.
- Implement and own Service schedule and delivery plan, including all aspects of H&S / RAMS.
- Implementation and project management of Service strategy.
- Market analysis of Service potential and routes to market.
- Develop Service business model, policies and procedures.
- Oversee training, certification compliance and maintain skills matrix of Engineering team.
- Responsible for Warranty claim management.
- Responsible for Service operational KPI consolidation and reporting.
- Profit and Loss and target setting responsibility for Service.
- Any other duties as and when required by Senior Management that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals
- This list is not exhaustive and can be added to, to meet the needs of the business.
Requirements
- Commercially astute with strong managerial qualities and have the ability to become a role model for the department.
- The ability to positively communicate at all levels within the business.
- Strong Customer facing skills, with the ability to create ‘win-win’ solutions.
- Strong commercial, numerical and analytical abilities.
- Pragmatic thinker and solutions orientated.
- The ability to drive continuous improvement whilst maintaining engagement.
- Ability to work in a fast-paced demanding environment.
- Ecommerce experience would be advantageous.
- Competent in Microsoft Office packages and ERP systems.
Person Specification
- Time served Customer Service Manager from an Engineering background.
- Experience in Budget control, Cost analysis and KPI management.
- Full UK Driving licence.
- 25 days holiday allowance (in addition to bank holidays).
- Additional paid day off to celebrate your birthday (following successful completion of probation).
- Regular company social events, including a Summer BBQ, Christmas brunch, and team activities.
- Employee Assistance Programme providing confidential support and wellbeing advice.
- Discounted gym memberships to support health and wellbeing.
- #J-18808-Ljbffr
Customer Service Manager in Doncaster employer: HAITH GROUP
Haith Group is an exceptional employer, offering a dynamic work environment where innovation and engineering excellence thrive. With over 75 years of industry experience, employees benefit from a culture that prioritises continuous improvement and professional growth, alongside generous perks such as 25 days holiday, additional time off for birthdays, and regular social events that foster team spirit. Located in the heart of the UK, this role not only provides a chance to lead a dedicated team but also to contribute to meaningful advancements in the agricultural and food processing sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Doncaster
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at HAITH GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like HAITH GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Manager in Doncaster
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to HAITH GROUP:Your cover letter is your chance to shine! Tell us why you want to work at HAITH GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at HAITH GROUP!
How to prepare for a job interview at HAITH GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
