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- Tasks: Engage with customers, provide support, and ensure a positive experience.
- Company: Dynamic company offering full training and growth opportunities.
- Benefits: Work from home, no sales involved, and potential for career progression.
- Why this job: Join a supportive team and make a real difference in customer experiences.
- Qualifications: Confident communicator with a passion for helping others.
- Other info: No experience needed; full training provided to help you succeed.
No experience? No problem! Full training is provided to help you become an expert in our procedures and services. We are looking for confident, energetic individuals for a Customer Service role in the Birmingham area. This role involves taking inbound Customer Service calls; no Sales!
As a Customer Service Advisor, you will be the first point of contact for the company, responsible for engaging with customers, providing support with a number of various queries, and ensuring that the customer is dealt with in a professional manner, whilst promoting a positive experience. We're looking for a confident communicator. This is an amazing opportunity with possibilities of progression and growth.
Responsibilities:- Build rapport with customers in a consultative manner
- Listen to the customers' needs to ensure a positive and unique solution to their queries
- Provide exceptional customer service by demonstrating in-depth knowledge of the services the company provides
- Ensure all administration is completed accurately
If you are interested, please apply now!
Customer Service Advisor – Home Working employer: Hairby Zindzi
Contact Detail:
Hairby Zindzi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor – Home Working
✨Tip Number 1
Be yourself! When you're on that call, let your personality shine through. Customers appreciate a friendly voice, so don’t be afraid to show your enthusiasm and confidence.
✨Tip Number 2
Practice active listening. Make sure you really understand what the customer is saying. This not only helps you provide better solutions but also builds rapport and trust with them.
✨Tip Number 3
Familiarise yourself with our services before the interview. Knowing the ins and outs of what we offer will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in the interviewer’s mind.
We think you need these skills to ace Customer Service Advisor – Home Working
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your confidence and energy in your words.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the Customer Service role. Mention any relevant experiences or qualities that make you a great fit for engaging with customers.
Show Enthusiasm: Express your excitement about the opportunity! We love candidates who are eager to learn and grow, so let us know why you’re interested in joining our team and what you hope to achieve.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in customer service roles!
How to prepare for a job interview at Hairby Zindzi
✨Know the Company Inside Out
Before your interview, take some time to research the company and its services. Understanding what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
Since this role requires confident communication, practice speaking clearly and engagingly. You could even role-play with a friend or family member to simulate the interview environment and get comfortable with answering common customer service scenarios.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you've successfully resolved issues or helped someone. Even if you don't have direct experience, consider times when you've assisted friends or family with their queries. This will demonstrate your ability to provide exceptional customer service.
✨Prepare Questions for Them
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, training opportunities, or career progression. This shows that you're serious about the role and eager to grow within the company.
