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For Companies At a Glance
- Tasks: Be the go-to person for resolving customer concerns and enhancing their experience.
- Company: Join Hair by Zindzi, a brand dedicated to exceptional customer service.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Why this job: Make a real difference by turning complaints into positive experiences.
- Qualifications: Strong communication skills and a passion for customer care.
- Other info: Perfect for those who thrive in fast-paced, dynamic settings.
The predicted salary is between 28800 - 43200 £ per year.
Hair by Zindzi is looking for a Customer Complaints Specialist who genuinely cares about delivering a great customer experience and protecting our brand reputation.
What you’ll do:
- Be the main point of contact for customer concerns across online orders, services, and enquiries.
- Resolve complaints fairly, professionally, and with empathy.
- Investigate issues, identify solutions, and work with internal teams to prevent future problems.
- Must be computer savvy or order management system Excel, Docs, etc.
- Produce clear, professional written responses while maintaining confidentiality and data protection.
What we’re looking for:
- Calm, customer-first mindset with the ability to turn negative experiences into positive ones.
- Strong communication skills and ability to handle sensitive situations.
- Organised and able to manage multiple complaints at once.
- Experience in customer service, complaints handling, retail, e-commerce, or beauty brands.
- Right to work in the UK.
If you’re passionate about helping customers and making a real difference, we’d love to hear from you!
Customer Relations & Complaints Specialist in Birmingham employer: Hairby Zindzi
Contact Detail:
Hairby Zindzi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations & Complaints Specialist in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the beauty and customer service industries. Use LinkedIn or even social media to connect with current employees at Hair by Zindzi. A friendly chat can sometimes lead to insider info or even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to customer complaints and conflict resolution. Think of real-life examples where you turned a negative experience into a positive one. We want to see your calm, customer-first mindset in action!
✨Tip Number 3
Show off your tech skills! Familiarise yourself with order management systems and tools like Excel and Docs. You might even want to mention any relevant experience during your interview to demonstrate you're ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Hair by Zindzi team. Let’s make that connection happen!
We think you need these skills to ace Customer Relations & Complaints Specialist in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service shine through. We want to see that you genuinely care about helping customers and turning their experiences around.
Be Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to inject a bit of your personality into your written responses. It helps us get a sense of who you are and how you might connect with our customers.
Highlight Relevant Experience: Make sure to showcase any experience you have in customer service or complaints handling. We’re looking for examples that demonstrate your ability to resolve issues and maintain a calm, customer-first mindset.
Keep It Clear and Concise: We love clear communication! Ensure your application is well-structured and easy to read. Avoid jargon and keep your sentences concise, so we can quickly grasp your skills and experiences.
How to prepare for a job interview at Hairby Zindzi
✨Know the Company Inside Out
Before your interview, take some time to research Hair by Zindzi. Understand their values, mission, and what sets them apart in the beauty industry. This will not only show your genuine interest but also help you tailor your responses to align with their customer-first mindset.
✨Showcase Your Empathy
As a Customer Relations & Complaints Specialist, empathy is key. Prepare examples from your past experiences where you turned a negative customer experience into a positive one. Highlight how you listened to the customer, understood their concerns, and resolved the issue effectively.
✨Demonstrate Your Organisational Skills
You’ll need to manage multiple complaints at once, so be ready to discuss how you stay organised. Share specific tools or methods you use to keep track of customer issues and ensure timely follow-ups. This will reassure them that you can handle the demands of the role.
✨Practice Clear Communication
Since you'll be producing professional written responses, practice articulating your thoughts clearly. You might even want to prepare a few written examples of how you would respond to common customer complaints. This will demonstrate your ability to communicate effectively and maintain confidentiality.
