At a Glance
- Tasks: Help customers and donors while sorting and pricing donated goods.
- Company: Join The Salvation Army, a respected organisation making a difference.
- Benefits: Enjoy competitive pay, extra leave, and discounts at various retailers.
- Other info: Flexible hours with opportunities for growth and a supportive work environment.
- Why this job: Be part of a fun team and make a real impact in your community.
- Qualifications: Great customer service skills and a positive attitude are essential.
Want to create value from donated goods? Make a difference within your community.
About the Family Stores:
The Salvation Army has over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren’t your typical retail store; no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.
About the Role:
This role is critical to our store's success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits. We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast-paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area. You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.
Key Responsibilities:
- Providing excellent customer service to customers and donors
- Receiving, sorting, pricing and merchandising donated goods
- Processing sales and general money handling, including end of day cash up with accuracy and efficiency
- As part of the team, ensure the store is well presented, well stocked and tidy
- Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
- Contribute to a positive team culture and general duties of the Family Stores as required.
Person Specification:
- Excellent customer service skills, with sound judgement and the ability to de-escalate situations if necessary
- Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds
- Physically fit and capable of regular lifting - this is a daily part of the role
- Capable of using various retail and communications technology such as point of sale software and tablets
- Self-managing, able to keep to task and re-prioritise as required whilst under pressure
- A clear communicator, both verbally and written
- An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
- Be comfortable working within set procedures but able to apply sound judgement when initiative is required.
- Have the right to work in New Zealand. All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.
- A willingness to work towards achieving a Level 3 Retail qualification
Our offer to you:
- An additional working week of Salvation Army leave awarded annually on 1 July
- Free confidential counselling services to support your wellbeing
- Subsidised flu vaccinations
- Discounted Medical Insurance with Southern Cross
- TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7
- A position within a long-standing, respected nationwide organisation
- Opportunities for growth and development
- A varied and fast-paced role in a friendly fun team
- Enthusiastic team of likeminded people
- The chance to make a difference in your community
Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.
Hours of work:
This role is a Permanent/Part time role at 20 hours per week. Please note, Family stores operate on some public holidays. This role may require the preferred candidate to work a varied roster between Monday - Saturday.
The hourly rate:
For this role is $28.95PH
The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity. The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.
Family Store Retail Assistant in Canterbury employer: Haines Attract for The Salvation Army
The Salvation Army offers a rewarding opportunity for those looking to make a meaningful impact in their community as a Family Store Retail Assistant. With a strong focus on employee wellbeing, the company provides benefits such as additional leave, counselling services, and opportunities for professional growth within a supportive and friendly team environment. Join us in a dynamic role where no two days are the same, and contribute to our mission of caring for people and transforming lives.
Contact Details:
Haines Attract for The Salvation Army Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Family Store Retail Assistant in Canterbury
✨Tip Number 1
Get to know the company! Research The Salvation Army and its mission. When you understand their values, you can tailor your conversations to show how you align with their goals. This will make you stand out as a candidate who truly cares about making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you’ve gone above and beyond for customers. Be ready to share these stories during your interview to showcase your abilities.
✨Tip Number 3
Be prepared for a dynamic environment! The job description mentions that no two days are the same, so be ready to discuss how you handle change and adapt quickly. Share any experiences where you thrived in a fast-paced setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at The Salvation Army and making a positive impact in the community.
We think you need these skills to ace Family Store Retail Assistant in Canterbury
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and working with donated goods.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Focus on customer service skills and any retail experience you have, as these are key for us in this role.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This helps us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Haines Attract for The Salvation Army
✨Know the Mission
Before your interview, take some time to understand The Salvation Army's mission and values. This will not only help you answer questions more effectively but also show your genuine interest in making a difference within the community.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided excellent customer service. Think about times when you had to de-escalate a situation or handle diverse customers. This role is all about creating positive experiences, so highlight your people skills!
✨Be Ready for a Fast-Paced Environment
Since the role involves switching between tasks quickly, be prepared to discuss how you manage your time and priorities under pressure. Share specific instances where you've thrived in a busy setting, whether in retail or another fast-paced job.
✨Demonstrate Team Spirit
This position requires a collaborative approach, so think of examples that showcase your ability to work well in a team. Discuss how you've contributed to a positive team culture in previous roles and how you can bring that energy to the Family Store.
