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- Tasks: Provide excellent customer service and process donated goods in a fast-paced environment.
- Company: Join The Salvation Army, a respected organisation making a difference in the community.
- Benefits: Enjoy competitive pay, wellbeing support, and discounts with various retailers.
- Why this job: Make a real impact while working with a fun, enthusiastic team.
- Qualifications: Strong customer service skills and ability to work well under pressure.
- Other info: Flexible hours with opportunities for growth and development.
The predicted salary is between 22 - 35 £ per hour.
Canterbury South: Rolleston & Halswell Junction Family Stores
Want to create value from donated goods? Make a difference within your community.
About the Family Stores: The Salvation Army has over 130 Family Stores that sell a range of quality donated goods, ranging from clothing, furniture, linen and homeware. We aren’t your typical retail store; no two days are the same in terms of our customers, the number of donations received, or what you may find while processing and pricing goods to sell.
About the Role: This role is critical to our store's success and primarily responsible for providing our customers and donors alike with an excellent experience that leads to repeat visits. We are looking for a customer service all-rounder, with a keen eye for detail and an ability to work in a fast-paced, high stock volume retail environment. On any given day, tasks can switch between serving and greeting customers and donors on the shop floor, to working in the stock processing area. You will have a collaborative approach and be a team player, as you work closely with your colleagues to achieve desired outcomes and targets.
Key Responsibilities:
- Providing excellent customer service to customers and donors
- Receiving, sorting, pricing and merchandising donated goods
- Processing sales and general money handling, including end of day cash up with accuracy and efficiency
- As part of the team, ensure the store is well presented, well stocked and tidy
- Ensuring compliance with policies and standard operating procedures, including health and safety and audit controls
- Contribute to a positive team culture and general duties of the Family Stores as required.
Person Specification:
- Excellent customer service skills, with sound judgement and the ability to de-escalate situations if necessary
- Resilient, positive and people-oriented team player with a natural ability to relate to people from diverse backgrounds
- Physically fit and capable of regular lifting - this is a daily part of the role
- Capable of using various retail and communications technology such as point of sale software and tablets
- Self-managing, able to keep to task and re-prioritise as required whilst under pressure
- A clear communicator, both verbally and written
- An ethical approach to working in a respectful, honest and transparent way to build trust across the family stores, upholding the values of The Salvation Army
- Be comfortable working within set procedures but able to apply sound judgement when initiative is required.
- Have the right to work in New Zealand.
All employment offers are subject to the completion of a satisfactory Ministry of Justice clearance/police check.
Our offer to you:
- Free confidential counselling services to support your wellbeing
- Subsidised flu vaccinations
- Discounted Medical Insurance with Southern Cross
- TSA discount card for discount with various retailers such as Beaurepairs, Noel Leeming, Placemakers and Torpedo7
- A position within a long-standing, respected nationwide organisation
- Opportunities for growth and development
- A varied and fast-paced role in a friendly fun team
- Enthusiastic team of likeminded people
- The chance to make a difference in your community
Candidates should be adaptable, energetic, self-motivated and committed to our mission of 'caring for people, transforming lives and reforming society'.
Hours of work: This position is a Casual role. Please note, Family stores operate on some public holidays. This role may require the preferred candidate to work a varied roster between Monday - Saturday. The starting hourly rate for this role is $28.95 per hour.
The Salvation Army is proud to be an equal opportunity employer and believes workplaces thrive with diversity. The Salvation Army is a worldwide evangelical Christian church and human service provider. It is committed to caring for people, transforming lives and reforming society - all through the love of God shown in Jesus. The successful applicant should therefore show an ability to identify with the mission and values of The Salvation Army.
Casual Family Store Assistant x 2 in Canterbury employer: Haines Attract for The Salvation Army
Contact Detail:
Haines Attract for The Salvation Army Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Family Store Assistant x 2 in Canterbury
✨Tip Number 1
Get to know the Family Stores! Before your interview, pop into one of the stores and chat with the staff. This shows your genuine interest and gives you a feel for the environment you'll be working in.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've provided excellent service in the past. Remember, they want someone who can connect with diverse customers and donors.
✨Tip Number 3
Be ready to demonstrate your teamwork abilities. The role is all about collaboration, so think of times when you've worked well in a team and be prepared to discuss them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and comfortable with the tools we use in-store.
We think you need these skills to ace Casual Family Store Assistant x 2 in Canterbury
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about making a difference in the community and working with donated goods.
Tailor Your CV: Make sure your CV highlights relevant experience that matches the job description. Focus on customer service skills and any retail experience you have, as these are key for us at the Family Stores.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon so we can easily see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Haines Attract for The Salvation Army
✨Know the Mission
Before your interview, take some time to understand The Salvation Army's mission and values. This will help you connect your personal values with theirs, showing that you're not just looking for a job, but genuinely want to contribute to their cause.
✨Customer Service Scenarios
Prepare for questions about customer service by thinking of specific examples from your past experiences. Be ready to discuss how you've handled difficult situations or provided excellent service, as this role is all about creating positive experiences for customers and donors.
✨Show Your Team Spirit
Since teamwork is crucial in this role, think of examples where you've successfully collaborated with others. Highlight your ability to adapt and support your colleagues, as well as how you contribute to a positive team culture.
✨Be Ready for a Fast-Paced Environment
This role involves a lot of variety and quick changes in tasks. During the interview, express your comfort with working in a dynamic environment and share any relevant experiences that demonstrate your ability to stay organised and efficient under pressure.
