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For Companies At a Glance
- Tasks: Be the friendly face of our practice, helping patients and supporting our team.
- Company: Join Haine & Smith, a trusted name in optical care.
- Benefits: Part-time hours, flexible shifts, and opportunities for training and progression.
- Other info: Dynamic work environment with potential for career growth.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
Wroughton - Optical Advisor (Part Time 3 Days / Week) Cover may be required at other locations.
Scope
The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.
Main Responsibilities
- Reception work such as greeting patients, scheduling appointments, dealing with outside correspondence and sending letters and invoices on behalf of our professional staff.
- Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
- Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
- General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
- Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
- Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
- You will also have the opportunity to progress to dispensing spectacles with further training.
Personal Specification - Skills, Knowledge and Experience
- Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
- GCSEs - Grade C or above in core subjects preferable (or equivalent qualification).
- A strong background in customer service and commitment to customer care.
- Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams.
- To be able to communicate clearly and concisely, without using jargon or technical language.
- Excellent verbal and written communication skills.
- Listening skills, to ensure you're giving the customer the best advice.
- Sales experience, and the ability to inspire customer loyalty.
- Teamworking skills, and the ability to lead and motivate staff.
- A flexible approach to work and the ability to adapt to change.
- Self-motivation.
- The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion.
- Positive and outgoing.
- Flexibility – able to be flexible on days worked and provide cover to other practices.
Optical Advisor - Wroughton (Part Time) employer: HAINE & SMITH
Contact Detail:
HAINE & SMITH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Advisor - Wroughton (Part Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haine & Smith. Understand their values and what makes them tick. This way, you can tailor your answers to show you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can showcase your customer service skills and experience, as that's key for the Optical Advisor role.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional when you go for your interview. It shows you care about the role and respect the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit!
We think you need these skills to ace Optical Advisor - Wroughton (Part Time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as an Optical Advisor, you'll be the face of our practice!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have. We love seeing how you've gone above and beyond for customers in the past. Relate your skills to the responsibilities listed in the job description to show us you're a perfect fit!
Keep It Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon and technical language; instead, focus on how your skills can benefit our patients and team. A well-structured application will catch our eye!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you’re keen on joining our team at Haine & Smith!
How to prepare for a job interview at HAINE & SMITH
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Optical Advisor. Familiarise yourself with tasks like greeting patients, scheduling appointments, and performing routine eye checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing exceptional customer service, prepare examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your ability to build rapport and communicate clearly, as these are key traits they’re looking for.
✨Dress the Part
As the face of the practice, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and understand the importance of maintaining a professional appearance in the optical field.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how they measure success in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.