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- Tasks: Be the friendly face of our practice, helping patients and supporting our team.
- Company: Join Haine & Smith, a trusted name in optical care.
- Benefits: Part-time hours, flexible shifts, and opportunities for training and progression.
- Other info: A dynamic role with potential for growth in the optical field.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Wroughton - Optical Advisor (Part Time 3 Days / Week) Cover may be required at other locations.
The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.
Main Responsibilities:- Reception work such as greeting patients, scheduling appointments, dealing with outside correspondence and sending letters and invoices on behalf of our professional staff.
- Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
- Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
- General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
- Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
- Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
- You will also have the opportunity to progress to dispensing spectacles with further training.
- Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
- GCSEs - Grade C or above in core subjects preferable (or equivalent qualification).
- A strong background in customer service and commitment to customer care.
- Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams.
- To be able to communicate clearly and concisely, without using jargon or technical language.
- Excellent verbal and written communication skills.
- Listening skills, to ensure you're giving the customer the best advice.
- Sales experience, and the ability to inspire customer loyalty.
- Teamworking skills, and the ability to lead and motivate staff.
- A flexible approach to work and the ability to adapt to change.
- Self-motivation.
- The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion.
- Positive and outgoing.
- Flexibility – able to be flexible on days worked and provide cover to other practices.
Optical Advisor - Wroughton (Part Time) employer: HAINE & SMITH
Contact Detail:
HAINE & SMITH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Advisor - Wroughton (Part Time)
✨Tip Number 1
Get to know the company! Research Haine & Smith and understand their values and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As an Optical Advisor, you'll be the face of the practice, so work on building rapport quickly. Role-play with friends or family to get comfortable with greeting patients and handling inquiries.
✨Tip Number 3
Be ready to showcase your customer service experience! Think of specific examples where you've gone above and beyond for a customer. This will help you stand out and demonstrate your commitment to providing exceptional care.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Haine & Smith.
We think you need these skills to ace Optical Advisor - Wroughton (Part Time)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at StudySmarter.
Tailor Your Application: Make sure to customise your application for the Optical Advisor position. Highlight your customer service experience and any relevant skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon and make sure your points are easy to understand. This will help us see your excellent verbal and written communication skills right from the start.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at HAINE & SMITH
✨Know Your Role
Before the interview, make sure you understand the key responsibilities of an Optical Advisor. Familiarise yourself with tasks like greeting patients, scheduling appointments, and performing routine eye checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your ability to build rapport and handle various situations.
✨Practice Clear Communication
As an Optical Advisor, you'll need to communicate clearly and concisely with patients. Practice explaining complex ideas in simple terms, as well as listening actively to understand their needs. This will show that you can connect with patients effectively.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach and teamwork. Be prepared to discuss how you've adapted to changes in previous roles and how you work well within a team. Highlight any experience you have in motivating others or leading a group, as this will resonate well with the interviewers.