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- Tasks: Be the friendly face of our practice, helping patients with eye care and scheduling appointments.
- Company: Join Haine & Smith, a reputable optical practice known for exceptional patient care.
- Benefits: Part-time hours, flexible shifts, and opportunities for further training in dispensing spectacles.
- Other info: Dynamic team environment with potential for career growth.
- Why this job: Make a real difference in patients' lives while gaining valuable customer service experience.
- Qualifications: Customer service experience and good communication skills are essential.
The predicted salary is between 12 - 15 £ per hour.
Wroughton - Optical Advisor (Part Time 3 Days / Week) Cover may be required at other locations.
The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as 'the face of Haine & Smith', since they are usually the first point of contact for visitors to the practice.
Main Responsibilities:- Reception work such as greeting patients, scheduling appointments, dealing with outside correspondence and sending letters and invoices on behalf of our professional staff.
- Performing routine checks on patients' eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
- Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
- General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
- Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
- Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
- You will also have the opportunity to progress to dispensing spectacles with further training.
- Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
- GCSEs - Grade C or above in core subjects preferable (or equivalent qualification).
- A strong background in customer service and commitment to customer care.
- Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams.
- To be able to communicate clearly and concisely, without using jargon or technical language.
- Excellent verbal and written communication skills.
- Listening skills, to ensure you're giving the customer the best advice.
- Sales experience, and the ability to inspire customer loyalty.
- Teamworking skills, and the ability to lead and motivate staff.
- A flexible approach to work and the ability to adapt to change.
- Self-motivation.
- The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion.
- Positive and outgoing.
- Flexibility – able to be flexible on days worked and provide cover to other practices.
Optical Advisor - Wroughton (Part Time) in London employer: HAINE & SMITH
Contact Detail:
HAINE & SMITH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Advisor - Wroughton (Part Time) in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Haine & Smith. Understand their values and what makes them tick. This way, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for Optical Advisors, like how you'd handle a difficult customer or explain contact lens care. The more comfortable you are, the better you'll shine in the real deal!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional yet approachable. A smart outfit can help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you're keen and appreciative of the opportunity. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Optical Advisor - Wroughton (Part Time) in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and approachable in your tone. Remember, as an Optical Advisor, you'll be the face of our practice!
Tailor Your Application: Make sure to tailor your application to the role of Optical Advisor. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon, just like you would when communicating with our patients. This shows us you can communicate effectively, which is key for this role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, it shows you're keen on joining our team at Haine & Smith!
How to prepare for a job interview at HAINE & SMITH
✨Know Your Role
Before the interview, make sure you understand the responsibilities of an Optical Advisor. Familiarise yourself with tasks like greeting patients, scheduling appointments, and performing routine eye checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to highlight your ability to connect with patients.
✨Practice Clear Communication
As an Optical Advisor, you'll need to communicate effectively with both patients and staff. Practice explaining complex ideas in simple terms, as well as listening actively. This will show that you can build rapport and provide clear advice without using jargon.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach and teamwork. Be prepared to discuss how you've adapted to changes in previous roles and how you work well with others. Highlight any experience you have in leading or motivating a team, as this will resonate well with the interviewers.