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For Companies At a Glance
- Tasks: Be the friendly face of our practice, helping patients with eye care and customer service.
- Company: Join Haine & Smith, a reputable name in optics with a focus on quality care.
- Benefits: Gain valuable experience in customer service and opportunities for career progression.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Customer service experience and a passion for helping others are essential.
- Other info: Flexible hours and potential for further training in dispensing spectacles.
The predicted salary is between 28800 - 43200 £ per year.
There are no Optical Advisor opportunities at present. However, we always welcome applications from people with a passion for optics and high quality customer service. You can submit your CV to hr@haineandsmith.co.uk.
Scope
The position of Optical Advisor is one which is both varied and rewarding. Our Optical Advisors are a vital link between our patients and professional staff and might best be described as ‘the face of Haine & Smith’, since they are usually the first point of contact for visitors to the practice.
Main Responsibilities
- Reception work such as greeting patients, scheduling appointments, dealing with outside correspondence and sending letters and invoices on behalf of our professional staff.
- Performing routine checks on patients’ eyes as a preliminary part of their eye examination and advising new contact lens patients how to handle and look after their lenses.
- Carrying out minor repairs and adjustments to spectacle frames and providing advice on frame styling when requested.
- General administration such as balancing the till, banking, processing invoices and NHS payments and preparing end of day/weekly reports.
- Responsible for the day to day appearance of the practice, maintaining a high level of housekeeping at all times, i.e. merchandising displays, cleaning, stock control.
- Above all, looking after our patients in a friendly, compassionate yet professional way and to give them the high level of care that we have built our reputation on.
- You will also have the opportunity to progress to dispensing spectacles with further training.
Personal Specification - Skills, Knowledge and Experience
- Experience of delivering exceptional customer service, in a professional but friendly manner in a previous job or work experience.
- GCSEs - Grade C or above in core subjects preferable (or equivalent qualification).
- A strong background in customer service and commitment to customer care.
- Confidence in dealing with people, with the ability to quickly and easily build rapport and relationships with patients and practice teams.
- To be able to communicate clearly and concisely, without using jargon or technical language.
- Excellent verbal and written communication skills.
- Listening skills, to ensure you're giving the customer the best advice.
- Sales experience, and the ability to inspire customer loyalty.
- Teamworking skills, and the ability to lead and motivate staff.
- A flexible approach to work and the ability to adapt to change.
- Self-motivation.
- The ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion.
- Positive and outgoing.
- Flexibility – able to be flexible on days worked and provide cover to other practices.
Optical Advisor - Melksham (Full-Time) employer: Haine & Smith Opticians LLP.
Contact Detail:
Haine & Smith Opticians LLP. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Advisor - Melksham (Full-Time)
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in optics or customer service. They might know about unadvertised opportunities or can put in a good word for you.
✨Tip Number 2
Don’t just sit back and wait for the perfect job to pop up. Be proactive! Visit local optical practices, introduce yourself, and express your passion for optics and customer service. You never know who might be looking for someone just like you.
✨Tip Number 3
When you apply, make sure to highlight your customer service skills. Use specific examples from your past experiences that show how you’ve gone above and beyond for customers. This will help you stand out as the ideal candidate!
✨Tip Number 4
Keep an eye on our website for any new openings. We love seeing passionate applicants, so don’t hesitate to submit your CV directly through us. It shows initiative and enthusiasm, which are always attractive to employers!
We think you need these skills to ace Optical Advisor - Melksham (Full-Time)
Some tips for your application 🫡
Show Your Passion for Optics: When writing your application, let your enthusiasm for optics shine through! We love seeing candidates who are genuinely excited about the field and eager to provide top-notch customer service.
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in customer service. We want to see how your skills align with what we value at Haine & Smith, so don’t be shy about showcasing your strengths!
Keep It Clear and Concise: We appreciate clear communication, so keep your application straightforward. Avoid jargon and make sure your points are easy to understand. This will help us get a good sense of who you are and what you can bring to the team.
Apply Through Our Website: While you can send your CV to hr@haineandsmith.co.uk, we encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves!
How to prepare for a job interview at Haine & Smith Opticians LLP.
✨Know Your Stuff
Before the interview, brush up on your knowledge of optics and customer service. Familiarise yourself with common optical terms and procedures, as well as the specific services offered by Haine & Smith. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your People Skills
As an Optical Advisor, you'll be the first point of contact for patients. Practice how you can demonstrate your ability to build rapport and communicate clearly. Think of examples from past experiences where you've provided exceptional customer service or resolved conflicts effectively.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role's importance and shows that you take the opportunity seriously. Remember, you’re representing the face of the practice!
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.
