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For Companies At a Glance
- Tasks: Be the go-to person for customers, ensuring smooth order updates and excellent service.
- Company: Join Hain, the team behind beloved UK food brands.
- Benefits: Flexible part-time hours, supportive team environment, and a chance to make an impact.
- Why this job: Enhance customer experience while working with trusted brands in a dynamic setting.
- Qualifications: GCSEs in English and Maths, plus 5 years in customer service.
- Other info: Great opportunity for growth and collaboration in a fast-paced environment.
The predicted salary is between 13 - 16 £ per hour.
Working Hours: Fri - 9am-3pm, Sat - 9am-2pm & Sun - 9am-2pm
About Us & The Role
At Hain, we’re proud to be the company behind some of the UK and Ireland’s most loved food brands, including Hartley’s, Robertson’s, SunPat, New Covent Garden, Ella’s Kitchen, Linda McCartney’s, Cully & Sully and many more. We are passionate about creating high-quality, great-tasting food while delivering excellent service to our customers. We are now looking for a highly organised and customer-focused Customer Supply Chain Administrator to join our team in Peterborough. This is a key role at the heart of our operations, acting as the central point of contact for customers while ensuring smooth coordination across internal teams. You’ll play a vital role in delivering an outstanding customer experience — combining excellent communication skills with strong data accuracy and system management. As the trusted link between customers and the business, you will provide clear, timely updates on orders and stock while championing the customer’s voice internally to help continuously improve our service. If you enjoy solving problems, working in a fast-paced environment, and building strong relationships, this role offers a great opportunity to make a real impact within a well-known and growing business.
What You’ll Be Doing
- Customer Service (70%)
- Act as the main point of contact for customers via phone and email
- Provide accurate updates on orders, deliveries, and stock availability
- Proactively communicate any changes, delays, or stock shortages
- Work closely with commercial and accounts teams to resolve issues
- Coordinate with logistics partners to manage and rebook deliveries
- Handle complaints professionally and ensure swift resolution
- Arrange returns and collections from customer sites
- Systems & Reporting (25%)
- Accurately input and manage purchase orders using ERP systems (M3 or similar)
- Update and amend orders based on customer needs and stock changes
- Carry out system checks and stock reconciliations
- Produce clear, accurate reports to support operational decisions
- Projects (5%)
- Support business improvement projects focused on enhancing customer experience
- Collaborate with cross-functional teams to streamline processes and add value
What We’re Looking For
- Experience & Qualifications
- Minimum GCSE (or equivalent) in English and Maths (Grade C/4 or above)
- At least 5 years’ experience in a customer service role
- Experience using ERP systems (M3 or similar)
- Strong understanding of supply chain processes
- Skills & Attributes
- Excellent communication skills (written and verbal)
- Strong customer-first mindset with a passion for service
- Highly organised with great attention to detail
- Confident problem solver with a proactive approach
- Ability to work under pressure and meet deadlines
- Strong team player with a positive attitude
- Good working knowledge of Excel
Why Join Us?
- Be part of a supportive and collaborative team
- Work with a portfolio of well-known and trusted brands
- Play a key role in improving customer experience
Customer Supply Chain Administrator (Part Time) in Peterborough employer: Hain Daniels Group
Contact Detail:
Hain Daniels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Supply Chain Administrator (Part Time) in Peterborough
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Customer Supply Chain Administrator role.
✨Tip Number 2
Prepare for the interview by researching Hain and their brands. Understand their values and how they operate. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer interaction, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or use online resources.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team at Hain and ready to contribute to their success.
We think you need these skills to ace Customer Supply Chain Administrator (Part Time) in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Supply Chain Administrator role. Highlight your customer service experience and any relevant skills, especially those related to ERP systems and supply chain processes. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our needs. Don’t forget to mention your problem-solving skills and customer-first mindset – we love that!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent written skills. Keep it clear, concise, and professional. We appreciate a good communicator who can keep our customers informed and happy!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application directly and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Hain Daniels Group
✨Know the Company Inside Out
Before your interview, take some time to research Hain and its beloved brands. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Organisational Skills
As a Customer Supply Chain Administrator, being organised is key. Be ready to discuss how you manage your time and prioritise tasks, especially in a fast-paced environment. You might even want to bring a sample of a report or system check you've done in the past to illustrate your attention to detail.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges they face, or how success is measured in this role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.