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For Companies At a Glance
- Tasks: Manage customer inquiries and complaints, engaging on social media and ensuring exceptional service.
- Company: Join Ella's Kitchen, a values-driven brand promoting healthy eating for babies and toddlers.
- Benefits: Enjoy competitive salary, training, private medical, dental, 25 days holiday, and more perks!
- Why this job: Be part of a passionate team making a positive impact on families' lives while working in a beautiful setting.
- Qualifications: Experience in customer-facing roles, excellent communication skills, and a passion for customer experience required.
- Other info: Work from home during out-of-hours shifts and collaborate with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
The Role
As a Customer Experience Executive, you’ll manage day-to-day customer needs across Europe, helping deliver a seamless and friendly service while supporting our wider communications strategy. Working with the customer experience team, you’ll ensure all enquiries, complaints, and social media contacts are handled efficiently and professionally, keeping our consumers at the heart of everything we do.
Key Responsibilities:
Respond to customer enquiries and complaints across multiple channels, including social media.
Ensure all contacts are logged and updated accurately in the database.
Support out-of-hours contacts on a rota basis (approx. 1 in 4 weekends) from home.
Collaborate with technical, communications, and other teams to provide accurate and helpful responses.
Send out monthly consumer questionnaires and coordinate feedback.
Work towards KPIs to maintain high standards of service and engagement.
Assist with reporting on customer experience activity and team performance.
Participate in team projects and share knowledge to support the wider Ella’s family.
What We’re Looking For:
Experience in a customer-facing role with a passion for excellent customer care.
Strong written and verbal communication skills.
Ability to stay calm under pressure.
Good keyboard skills and attention to detail.
Confidence using social media channels (Facebook, Twitter, Instagram).
Excellent organisation, prioritisation, and creative thinking skills.
Flexibility to work to a shift pattern covering occasional evenings and weekends.
A values-driven approach that aligns with the culture at Ella’s Kitchen.
What’s in it for you:
Part-time role (25 hours/week) with regular hours – Monday to Friday, 09:00–14:00.
Training and development to support your career growth.
Competitive salary.
Option to purchase additional annual leave.
A day off to support charity.
Pension and medical benefits.
A welcoming and inspiring workplace in the beautiful Oxfordshire countryside.
About Hain Celestial UK
Hain Celestial Group In the UK, Hain is one of the UK\’s leading food companies. We create food and drink products with natural goodness at their core. We\’re the business behind a host of household brands – Hartley\’s jams and jellies, Ella\’s Kitchen, Sun-Pat peanut butters, New Covent Garden Soup Co., Linda McCartney\’s meat free food, and Yorkshire Provender to name a few. Nearly half of our business is private label – we create quality freshly prepared fruit and juices, desserts, soups, sweet spreads and meat free products for our retail partners. Over our sites up and down the UK, we employ circa 1,200 people in roles within Production, Supply Chain, Product Development, Sales and Marketing, and through to our Finance, HR, IT and beyond. Each of our colleagues is vital to our continued success. That\’s why we target the best talent, and help to develop them through the ranks.
Our Values
Own It – I am empowered and accountable for improving Hain’s business results and impact
Win Together – I collaborate with others to grow, deliver and celebrate success.
Foster Inclusion – I create an environment where everyone feels welcome, respected and valued for their uniqueness.
Be Curious – I explore ideas & insights with a growth mindset.
Our Purpose
To inspire healthier living for people, communities & the planet through better-for-you brands
Our Mission
To build purpose-driven brands that make healthier living more attainable by empowering our people, engaging our partners, and living our lives.
If you need reasonable adjustments made to the recruitment process, please let us know so we can support you in the right way.
If Ella\’s Kitchen / Hain Celestial sounds like the company you\’d like to contribute your energy and enthusiasm towards, and come on an exciting journey with us, then we can\’t wait to hear from you!
Qualifications
Benefits
Not Specified
Customer Experience Executive employer: Hain Daniels Group
Contact Detail:
Hain Daniels Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarise yourself with Ella's Kitchen and their values. Understanding their commitment to healthy eating and ethical practices will help you align your responses during interviews and show that you're genuinely passionate about their mission.
✨Tip Number 2
Engage with Ella's Kitchen on social media. By actively participating in their online community, you can demonstrate your knowledge of their products and customer interactions, which is crucial for a Customer Experience Executive role.
✨Tip Number 3
Prepare examples of how you've handled customer complaints or inquiries in the past. Being able to share specific instances where you provided excellent customer service will showcase your experience and problem-solving skills.
✨Tip Number 4
Network with current or former employees of Ella's Kitchen. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach to the interview process.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Understand the Company Values: Familiarise yourself with Ella's Kitchen and their core values: Own It, Win Together, Foster Inclusion, Be Curious, and Be Childlike. Reflect these values in your application to show that you align with their culture.
Tailor Your CV: Highlight your experience in customer-facing roles and any relevant skills that match the job description. Emphasise your communication abilities, social media proficiency, and examples of how you've handled customer inquiries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer experience. Use specific examples from your past experiences to demonstrate how you can contribute to the Customer Experience team at Ella's Kitchen.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Hain Daniels Group
✨Show Your Passion for Customer Experience
Make sure to express your genuine enthusiasm for customer experience during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's values.
✨Demonstrate Your Communication Skills
Since the role requires excellent written and verbal communication, prepare to showcase your skills. You might be asked to respond to a mock customer query, so practice clear and concise responses that reflect empathy and professionalism.
✨Familiarise Yourself with Social Media Channels
Given the importance of social media in this role, brush up on your knowledge of platforms like Facebook, X, TikTok, and Instagram. Be ready to discuss how you would engage with customers on these channels and share any relevant experiences.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle pressure and resolve conflicts. Think of examples from your past where you successfully managed difficult situations, highlighting your problem-solving skills and calmness under pressure.
