Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide technical support and diagnostics for machine breakdowns and installations.
- Company: Leading original equipment manufacturer with a focus on innovation.
- Benefits: Competitive salary, 33 days annual leave, pension, and overtime opportunities.
- Why this job: Join a dynamic team and solve real-world engineering challenges.
- Qualifications: Experience in electrical and mechanical engineering, ideally with automated machinery.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 36000 - 54000 £ per year.
Our client is a leading original equipment manufacturer and due to their continued success, Staffbase have been appointed to recruit for the position of Technical Support Engineer. Office based with occasional field support, the Technical Support Engineer will provide over the phone and online machine fault find and diagnostics support.
The Role
The Technical Support Engineer will provide professional technical support and advice for customers and engineers to resolve machine breakdowns, assist with machine installations and commissioning, and roll out software updates.
Responsibilities
- Provide technical advice by telephone, email and using remote on-line access
- Analyse possible causes of faults using mechanical and electrical documentation
- Diagnose faults and recommend solutions (bypass, spare parts, technician visit etc.)
- Use of fault-finding tools: Co-De-Sys / TwinCAT / Drivetop / Indraworks / Siemens starter / COMBIVIS etc.
- Identify spare or replacement parts using mechanical / electrical documentation and e-parts
- Escalate cases that cannot be resolved locally to group using the Salesforce queue system
- Liaise with group companies on solutions to escalated cases
- Assigning and scheduling of technicians to cases that require a physical presence at the customer's location
- Process engineers job sheets and update CRM system
Candidate
You will be a competent multi-skilled engineer (electrical & mechanical) and ideally you will have previous experience with automated machinery e.g. CNC, packaging, robotics. Ideally you will have HNC or HND qualification in either mechanical and/or electrical engineering. Applicants should have excellent electrical fault find and repair skills and ideally you will have good PLC controls knowledge too. You will have excellent written and verbal communication skills and you will be able to work well under your own initiative.
Hours Of Work
Mon to Fri 40 hours
Benefits
Excellent basic salary £40K-£45K Negotiable +OT, 33 days annual leave, Pension
Technical Support Engineer employer: Hailsham News
Contact Detail:
Hailsham News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your fault-finding tools like Co-De-Sys or TwinCAT. Being able to demonstrate your expertise during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills and experience relevant to the Technical Support Engineer role. We want to see how your background in electrical and mechanical engineering aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you the perfect fit. We love seeing enthusiasm and a personal touch!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've diagnosed and resolved technical issues in the past. We’re keen to see your analytical skills in action, especially with automated machinery!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Hailsham News
✨Know Your Tech Inside Out
Make sure you brush up on the specific tools mentioned in the job description, like Co-De-Sys, TwinCAT, and Siemens starter. Familiarity with these will not only help you answer technical questions but also show your potential employer that you're ready to hit the ground running.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through common fault-finding scenarios you might encounter as a Technical Support Engineer. Be ready to explain how you would diagnose issues and recommend solutions, as this will demonstrate your analytical skills and practical experience.
✨Show Off Your Communication Skills
Since you'll be providing support over the phone and online, it's crucial to showcase your communication abilities. Practice explaining complex technical concepts in simple terms, and be prepared to discuss how you've successfully communicated with customers or colleagues in the past.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of machines you'll be working with, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
