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For Companies At a Glance
- Tasks: Coordinate service engineers and manage after-sales activities for special purpose machinery.
- Company: Leading manufacturer with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, 33 days leave, health insurance, and pension.
- Why this job: Join a dynamic team and make a real impact in engineering services.
- Qualifications: Experience in machinery or engineering maintenance, with strong organisational skills.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28000 - 32000 £ per year.
£35K-£40K + Benefits
Our client is a leading manufacturer of special purpose machinery and due to their continued expansion, Staffbase have been appointed to recruit for the position of Engineering Service Co‑ordinator.
The Role
The Engineering Service Co‑ordinator will work closely with the sales, service, engineering and spare parts teams and will effectively organise and control after‑sales activities. Key responsibilities will include but are not limited to the following:
- Co‑ordinate service engineers work schedule
- Effectively process all after‑sales enquiries undertaking tasks such as producing quotations, ordering spare parts, chasing suppliers, allocating resources to work etc.
- Effective management and control of warranty claims and issue of spare parts in line with technical specifications
- Undertake customer visits if and when required
- Provide project management support, co‑ordinate installations, resource allocation, logistics etc.
- Monitor performance and produce accurate KPI reports
- Identify opportunities for continuous improvement
- Provide technical support to customers and engineers in the field and assist with the allocation of engineers to installations and maintenance work
- Establish and maintain excellent customer relationships
Candidate
We are looking for a dynamic Engineering Service Co‑ordinator ideally with previous experience in a capex machinery, OEM or special purpose machinery environment. Applicants with engineering maintenance and/or field service experience are welcome to apply. You will be highly organised with good project management skills. Applicants will have a good technical mindset ideally with some form of engineering qualification (e.g., NVQ, HNC, etc). Must be computer literate with experience using Outlook, Word, Excel, PowerPoint.
Hours Of Work
Mon – Fri 40 hours
Benefits
Excellent basic salary £35K‑£40K negotiable, 33 days annual leave, Sick pay, Health insurance, Pension
Engineering Service Co-ordinator in Rugby employer: Hailsham News
Contact Detail:
Hailsham News Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engineering Service Co-ordinator in Rugby
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and manufacturing sectors. You never know who might have a lead on the perfect Engineering Service Co-ordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their machinery and after-sales processes so you can speak confidently about how you can contribute to their team.
✨Tip Number 3
Showcase your project management skills! Be ready to discuss specific examples of how you've effectively coordinated resources and managed schedules in previous roles. This will highlight your fit for the Engineering Service Co-ordinator position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for dynamic individuals like you to join our team!
We think you need these skills to ace Engineering Service Co-ordinator in Rugby
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Engineering Service Co-ordinator role. Highlight your experience in project management and any relevant technical qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your experience with after-sales activities and customer relationships, as these are key for us.
Show Off Your Organisational Skills: Since the role requires excellent organisation, give examples of how you've successfully managed schedules or projects in the past. We love seeing how you can keep everything running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to see what you've got!
How to prepare for a job interview at Hailsham News
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of the Engineering Service Co-ordinator. Familiarise yourself with after-sales processes, project management, and customer relationship management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Technical Skills
Since the role requires a good technical mindset, be prepared to discuss your engineering qualifications and any relevant experience. Bring examples of how you've used your skills in previous roles, especially in managing service schedules or handling warranty claims.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing a tight deadline for a service engineer's schedule or resolving a customer complaint. Think of examples from your past experiences that demonstrate your problem-solving abilities and organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company’s approach to continuous improvement or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.