At a Glance
- Tasks: Be the go-to person for tenants, helping them with repairs and maintenance issues.
- Company: Join Haig Housing, the largest veterans housing charity in the UK.
- Benefits: Enjoy a competitive salary, great pension, private medical insurance, and ongoing training.
- Other info: Work in a friendly environment focused on continuous improvement and collaboration.
- Why this job: Make a real difference in the lives of veterans and their families.
- Qualifications: Strong communication, organisational, and problem-solving skills are essential.
The predicted salary is between 35000 - 38000 £ per year.
Help us support Veterans and make a difference!
About us: Haig Housing is a long-established charity based in London with a presence across the UK. We are the largest veterans housing charity, providing houses for over 1500 veterans and their families. We put people at the centre of everything we do – our beneficiaries and staff. All our employees can expect to experience a professional and friendly working environment where we deliver for those who need us. We will celebrate our centenary in 2028 and intend to develop our estate for the next 100 years to provide for the veterans of the future.
About the role: The Support Hub Officer is the first point of contact for tenants reporting repairs and maintenance issues, providing a professional, responsive and customer‑focused service. The role is responsible for logging repair requests, raising work orders, monitoring progress and ensuring repairs are completed efficiently while keeping tenants informed throughout the process. Working closely with contractors and internal teams, the postholder helps coordinate repairs, maintain accurate records, monitor performance and ensure compliance with health and safety and building safety requirements. They also support invoice processing, manage correspondence and help resolve customer enquiries and complaints. The role requires strong communication, organisational and problem‑solving skills, with a focus on delivering excellent customer service. The Support Hub Officer contributes to continuous improvement, works collaboratively with colleagues and stakeholders, and plays a key role in ensuring tenants receive high‑quality repairs and maintenance services in line with the organisation's values.
What we offer: In addition to a competitive salary we provide a generous package that includes an excellent company pension, optional private medical insurance, good holiday allowance, life insurance and ongoing training and professional development.
Support Hub Officer in London employer: Haig Housing
Haig Housing is an excellent employer, offering a supportive work culture that prioritises tenant satisfaction and employee development. With opportunities for growth within the organisation and a commitment to quality service, you will be part of a dedicated team making a meaningful impact in the community. Located in a vibrant area, we provide a collaborative environment where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Support Hub Officer in London
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Haig Housing.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Haig Housing.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Haig Housing.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Haig Housing. Apply directly through us to stand out!
We think you need these skills to ace Support Hub Officer in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Haig Housing. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Support Hub Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Haig Housing
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Haig Housing. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
